Customer Service Manager

3 days ago


Bristol, Tennessee, United States Parsons Bakery Full time

Job Summary: We are seeking a highly motivated and experienced Customer Service Manager to join our team at Parsons Bakery. As a key member of our management team, you will be responsible for ensuring exceptional customer service and driving sales growth.

Key Responsibilities:

  • Manage and motivate a team of retail staff to deliver outstanding customer service and achieve sales targets.
  • Develop and implement effective customer service strategies to drive sales growth and improve customer satisfaction.
  • Monitor and analyze sales data to identify trends and areas for improvement.
  • Collaborate with the management team to develop and implement business plans and strategies.
  • Ensure compliance with company policies and procedures.

Requirements:

  • Proven experience in a customer-facing role, preferably in a retail or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to motivate and lead a team to achieve sales targets.

About Us: Parsons Bakery is a leading independent family bakery with a strong reputation for quality and customer service. We are committed to providing a positive and supportive work environment for our employees and are proud to be a part of the local community.



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