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Customer Service Representative Mental Health Team

2 months ago

Bristol, Tennessee, United States Thornbury Nursing Services Full time

About the Opportunity

We are seeking a skilled Customer Service Advisor to join our Mental Health Team in Bristol. As a key member of our team, you will be responsible for placing RMNs and healthcare support workers into shifts and dealing with specialist client queries.

Key Responsibilities

  • Answer client calls and input new shift information onto our bespoke software.
  • Update the CRM with accurate client information.
  • Book workers into shifts at hospitals and other clinical settings, ensuring their skill set matches the shift requirements.
  • Meet call and productivity targets set.
  • Promote our online ordering and booking platform to clients and workers.
  • Liaise with internal departments regarding any additional queries.
  • Ensure professional, informative, and positive relationships are always created and maintained.

Requirements

  • Exceptional customer service skills.
  • Excellent communication skills.
  • The ability to be proactive, to multitask, prioritize, work well under pressure, and to strict deadlines.
  • Ability to self-motivate and manage time effectively when lone working.
  • A positive and engaging manner with the ability to solve problems effectively.
  • A proven track record of overachieving KPIs.
  • Good team working skills and the ability to work under minimal supervision.

What We Can Offer

  • A competitive salary.
  • 25 days holiday which increases with years of service.
  • Company pension scheme.
  • Season travel ticket loan.
  • Holiday incentives abroad.
  • Awards for excellent performance.
  • The opportunity to be part of a supportive and successful team.