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Customer Service Representative

2 months ago

Bristol, Tennessee, United States Bass Pro Shops Full time

Job Summary:

The Customer Service Consultant will provide world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member. As a product expert, this role will execute account servicing and other customer-facing activities, ensuring a seamless experience for our customers.

Key Responsibilities:

  • Provide exceptional customer service to guests, addressing their needs and concerns in a timely and professional manner.
  • Present customers with the benefits of becoming a CLUB Member, highlighting the value proposition and features of the program.
  • Execute account servicing activities, including processing and retail services, to ensure a seamless experience for customers.
  • Collaborate with other teams to ensure a consistent and high-quality customer experience across all touchpoints.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong product knowledge and ability to present the benefits of becoming a CLUB Member.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.