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Customer Service Representative

2 months ago

Bristol, Tennessee, United States Ron Mathews - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Needs Assessment: Identify the insurance and financial service needs of our customers, and provide them with personalized solutions to meet those needs.
  • Product Development: Develop and implement strategies to market and sell our insurance and financial service products to our customers.
Requirements
  • Customer Focus: A strong customer-focused mindset, with the ability to understand and meet the needs of our customers.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Problem-Solving: A proactive and detail-oriented approach to problem-solving, with the ability to identify and resolve customer issues in a timely and professional manner.
  • Teamwork: A strong ability to work collaboratively as part of a team, with a focus on achieving common goals and objectives.
What We Offer
  • Competitive Compensation: A competitive salary and commission structure, with opportunities for advancement and professional growth.
  • Benefits: A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
  • Professional Development: Opportunities for ongoing training and professional development, to help you achieve your career goals.