Current jobs related to Customer Service Operations Leader - Bristol, Tennessee - NewRez LLC

  • Shift Leader

    1 month ago

    Bristol, Tennessee, United States Papa John's - PJ Operations Full time

    Job OverviewPapa John's - PJ Operations is seeking a skilled Shift Leader to oversee shifts and work areas in our restaurant. As a Shift Leader, you will be responsible for ensuring high-quality products and customer service are delivered to drive restaurant profitability.Key ResponsibilitiesSupervise shifts and work areas to maintain high-quality products...

  • Restaurant Operations Manager

    2 weeks ago

    Bristol, Tennessee, United States Papa John's - PJ Operations Full time

    Job OverviewPapa John's - PJ Operations is seeking a highly skilled Shift Leader to oversee the daily operations of our restaurant. As a Shift Leader, you will be responsible for ensuring high-quality products and exceptional customer service are delivered to drive restaurant profitability.Key ResponsibilitiesSupervise shifts and work areas to maintain a...

  • Shift Team Lead

    1 month ago

    Bristol, Tennessee, United States Papa John's - PJ Operations Full time

    Job OverviewPapa John's - PJ Operations is seeking a skilled Shift Leader to oversee shifts and work areas in our restaurants, ensuring high-quality products and exceptional customer service. As a Shift Leader, you will be responsible for managing operations, executing company policies, and maintaining compliance with federal, state, and local laws.Key...

  • Customer Service Associate

    5 days ago

    Bristol, Tennessee, United States Tennessee Title Loans Full time

    Start Your Career with Tennessee Title LoansWe are seeking a driven and customer-focused individual to join our team as a Sales Representative. As the first point of contact for our customers, you will be responsible for providing excellent service and building long-lasting relationships.Key Responsibilities:Learn all aspects of our business and culture to...

  • Retail Marketing Leader

    1 month ago

    Bristol, Tennessee, United States Bluegreen Vacations Full time

    Join Our Team as a Retail Marketing LeaderBluegreen Vacations is seeking a highly motivated and enthusiastic individual to join our Retail Marketing team as a Manager-in-Training. This is an exciting opportunity to develop your skills and knowledge in sales and marketing, while working in a dynamic and fast-paced environment.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Bristol, Tennessee, United States Chick-fil-A at the Pinnacle Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Midday Crew Member at Chick-fil-A The Pinnacle. As a key member of our team, you will be responsible for providing exceptional customer service, preparing food, and maintaining a clean and safe environment.ResponsibilitiesPrepare and serve food to our...

  • Customer Service Representative

    2 weeks ago

    Bristol, Tennessee, United States The Boyd Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerber Collision & Glass. As a key member of our Repair Facility Team, you will be responsible for delivering exceptional customer experiences and providing administrative support to ensure seamless repair processes.Key...

  • Customer Service Representative

    6 days ago

    Bristol, Tennessee, United States Teleperformance USA Full time

    Job DescriptionCategory : Customer Service/SupportAbout Teleperformance USAWe deliver digitally powered business services to help brands streamline their business in meaningful and sustainable ways.Our global scale and local presence allow us to support our communities, clients, and the environment.Benefits of working with us include:Paid TrainingCompetitive...

  • Customer Service Representative

    2 weeks ago

    Bristol, Tennessee, United States Chick-fil-A at the Pinnacle Full time

    Job OverviewAre you a night person looking for a career in the food service industry? Chick-fil-A at the Pinnacle is seeking an Evening Shift Team Member to join our team. No previous experience is required, just a positive attitude and a willingness to learn.Key ResponsibilitiesPrepare and cook meals to meet our dinner service rush.Provide excellent...

  • Customer Service Representative

    1 month ago

    Bristol, Tennessee, United States Ascent Industries Co Full time

    About Ascent Industries CoWe're a partnership of industrial manufacturing companies driven by innovation and growth. With over 75 years of experience, we've built a reputation for delivering unique, customized solutions to our customers.Our values are at the heart of everything we do:People - We value the relationships we build with our customers and team...

  • Service Operations Specialist

    2 weeks ago

    Bristol, Tennessee, United States Bass Pro Shops Full time

    Job Title: Service SpecialistJob Summary: We are seeking a highly motivated and detail-oriented Service Specialist to join our team at Bass Pro Shops. As a Service Specialist, you will play a critical role in ensuring a positive customer experience by providing exceptional service and support in all aspects of our Service Department operations.Key...

  • Restaurant Team Member

    1 month ago

    Bristol, Tennessee, United States Papa John's - PJ Operations Full time

    Job OverviewPapa John's - PJ Operations is seeking a skilled Restaurant Team Member to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest quality products are served to our customers.Key Responsibilities:Prepare and serve high-quality food and beverages to our customers in...

  • Customer Service Representative

    2 weeks ago

    Bristol, Tennessee, United States McDonald's Full time

    As a Customer Service Representative at McDonald's, you will be responsible for providing exceptional customer service to our guests. Your key responsibilities will include greeting and welcoming customers, assisting them with their orders, and collaborating with the rest of the team to ensure a clean and organized facility. You will also be responsible for...

  • Customer Service Associate

    1 week ago

    Bristol, Tennessee, United States Food City Supermarket Full time

    Job Summary:As a Customer Service Associate at Food City Supermarket, you will be responsible for providing efficient and courteous service to customers at all times. This includes following the proper procedures of packaging a customer's order and adhering to the company's policies outlined in the bagging manual.Key Responsibilities:Provide exceptional...

  • Customer Service Representative

    3 weeks ago

    Bristol, Tennessee, United States Teleperformance USA Full time

    Customer Service RepresentativeAs a Customer Service Representative with Teleperformance, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. Your primary goal will be to provide excellent customer service, ensuring that customers are satisfied with the support they receive.Key...

  • Customer Service Representative

    2 weeks ago

    Bristol, Tennessee, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless car-buying experience for our customers.Key ResponsibilitiesProvide exceptional customer service by guiding...

  • Customer Service Liaison

    2 weeks ago

    Bristol, Tennessee, United States State Farm Insurance Full time

    Key Responsibilities: Assist customers with their insurance needs Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions Process policy changes, claims, and payments accurately and efficiently Maintain customer records and update information as necessary Collaborate with team members to ensure...

  • Customer Service Representative

    5 days ago

    Bristol, Tennessee, United States GPM Investments Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 month ago

    Bristol, Tennessee, United States McDonald's Restaurants Full time

    We are looking for individuals who share our passion for delivering exceptional customer experiences. As a part-time crew member at McDonald's Restaurants, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. Our part-time jobs offer flexibility to support your full-time ambitions, and we're committed to...

  • Customer Experience Specialist

    4 weeks ago

    Bristol, Tennessee, United States CarMax Full time

    About the RoleAs a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will act as a guide and provide support to customers throughout their journey, ensuring a seamless and transparent process.Key ResponsibilitiesProvide top-notch customer service by guiding customers through every step of the...

Customer Service Operations Leader

2 months ago

Bristol, Tennessee, United States NewRez LLC Full time

About Us
NewRez LLC is a prominent player in the mortgage servicing sector, recognized for its commitment to excellence and client satisfaction. We specialize in managing mortgage portfolios for various financial institutions, ensuring seamless service delivery to homeowners.

Role Overview
The Customer Service Operations Leader will play a crucial role in supporting the Director in overseeing daily operational functions. This position is vital for ensuring that the assets under management achieve the performance standards established by senior leadership.

Key Responsibilities
As a leader in our organization, you will:

  • Provide direction and mentorship to supervisors and team members across the company.
  • Oversee the management of collections processes and inbound customer service interactions.
  • Develop and implement training programs to enhance team skills and departmental efficiency.
  • Ensure that all departmental performance indicators are met, including Average Handle Time (AHT) and Quality Composite scores.
  • Review daily performance metrics and strategize improvements based on outcomes.
  • Analyze call volume patterns to optimize inbound service strategies.
  • Set and monitor performance goals for teams and individual contributors.
  • Manage delinquency rates and collection efforts to align with organizational targets.
  • Assist in creating tailored campaigns for different mortgage portfolios.
  • Track team performance to guarantee productivity and efficiency.
  • Adapt strategies based on performance trends and portfolio changes.
  • Participate in the recruitment and selection of supervisory staff.
  • Streamline operational processes to enhance overall efficiency.
  • Ensure compliance with quality assurance guidelines mandated by regulatory bodies.

Qualifications
To be successful in this role, candidates should possess:

  • A high school diploma or equivalent; a bachelor's degree is preferred.
  • 6-8 years of experience in collections or finance, with at least 5 years in a supervisory capacity.
  • Experience in a call center environment, both inbound and outbound.
  • Strong management skills, including organizational, communication, and leadership abilities.
  • Proficiency in data management and analytical skills.
  • Familiarity with compliance regulations, particularly the Fair Debt Collection Practices Act (FDCPA).

Company Benefits
NewRez LLC offers a comprehensive benefits package, including:

  • Generous Paid Time Off (PTO) and paid holidays.
  • Medical, dental, and vision insurance options.
  • 401(k) plan with company matching.
  • Employee assistance programs and performance-based incentives.
  • Opportunities for professional growth and advancement.

Commitment to Diversity
NewRez LLC is proud to be an equal opportunity employer, celebrating diversity and inclusivity in the workplace.