Front Office Coordinator
4 days ago
We are seeking a highly skilled and compassionate Front Office Coordinator to join our team at Athletico Physical Therapy. As a key member of our front office staff, you will be responsible for delivering exceptional customer service to our patients and physical therapy staff.
Key Responsibilities- Provide Professional Service: Offer friendly, compassionate, and professional service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
- Manage Clinic Scheduling: Ensure that patients are matched with the best clinician for their needs and injury, and optimize patient flow.
- New Patient Onboarding: Provide a warm welcome to new patients, including facility tours, data gathering, and physical therapy staff introductions.
- Insurance Verification: Obtain verification of patient medical insurance information and manage patient insurance requirements, informing patients of insurance benefits and options for payments on account.
- Communication Coordination: On behalf of physical therapists, coordinate communication of patient progress to physicians, nurse case managers, adjusters, and attorneys.
- Patient Expectations: Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
- Cultural Moments: Organize cultural moments, such as patient physical therapy goal celebrations, in concert with the clinical team to recognize and appreciate patients.
- Administrative Support: Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
- General Office Support: Provide general office, receptionist, and clerical support to assigned location.
- Education: High School Diploma or GED
- Knowledge and Technical Skills: Excellent customer service skills, proficient with MS Office, Outlook, and Excel, knowledge of healthcare insurance benefits and coverage preferred, experience with requesting and managing customer payments preferred.
- Language Skills: Ability to read, write, and speak English proficiently.
- Physical Demands: Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating with others, and using fine motor skills.
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