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Front Office Manager

2 months ago

Marquand, Missouri, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott. As a key member of our operations team, you will be responsible for the management and organization of the Front Office, providing support to the Director of Front Office, and ensuring exceptional customer service.

Key Responsibilities
  • Managing Front Office Operations
    • Lead and motivate the Front Office team to achieve exceptional customer service and financial performance.
    • Develop and implement strategies to improve guest satisfaction and retention.
    • Manage day-to-day operations, ensuring the quality and standards of the Front Office meet Marriott's expectations.
  • Managing Departmental Costs
    • Review staffing levels to ensure guest service, operational needs, and financial objectives are met.
    • Anticipate business levels to ensure staffing and procedures meet business demands.
    • Manage department controllable expenses to achieve or exceed budgeted goals.
  • Ensuring Exceptional Customer Service
    • Provide services that are above and beyond for customer satisfaction and retention.
    • Improve service by communicating and assisting individuals to understand guest needs.
    • Supervise and manage employees to ensure exceptional customer service.
  • Conducting Human Resources Activities
    • Ensure employees are treated fairly and equitably.
    • Manage employee progressive discipline procedures for Front Office Staff.
    • Administer the performance appraisal process for direct report managers.
Requirements
  • Education/Experience
    • College Degree or equivalent experience in a similar role required.
  • Skills
    • Extensive knowledge of Front Office operational procedures.
    • Ability to select and develop talent.
    • Effective decision-making skills.
    • Strong problem-solving skills.
    • Financial management skills.
  • Benefits
    • Comprehensive Medical, Dental, and Vision Insurance.
    • Vacation and Paid Time Off (PTO) plans.
    • Wellness benefits.
    • Option for DailyPay.
    • Tuition Reimbursement Program.
    • Discounts on hotel rooms, dining, and entertainment experiences.
    • 401(k) savings plan.
Work Environment

This hotel is owned and operated by an independent franchisee, White Lodging Services Corp. The franchisee is a separate company and a separate employer from Marriott International, Inc.