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Patient Care Coordinator
2 months ago
Community Dental Partners is seeking a highly skilled and customer-focused Patient Care Coordinator to join our team. As a key member of our operations department, you will be responsible for providing exceptional patient service, ensuring seamless communication between patients, providers, and staff, and maintaining a positive and welcoming environment in our dental office.
Key Responsibilities- Front Desk Operations: Greet patients, check them in, and present treatment plans in a clear and concise manner.
- Scheduling and Coordination: Schedule and confirm appointments, handle incoming phone calls, and ensure accurate capture and entry of patient demographic and insurance information.
- Financial Management: Assist patients with financial arrangements, handle cash and receipts, and maintain accurate records.
- Communication and Problem-Solving: Provide excellent customer service, communicate effectively with patients, providers, and staff, and resolve issues in a timely and professional manner.
- Office Maintenance: Maintain a clean and organized office environment, adhering to practice standards and ensuring a positive experience for patients and staff.
- Education: High school diploma or equivalent required.
- Dental Knowledge: Basic dental knowledge or ability to learn.
- Communication Skills: Excellent verbal and written communication skills.
- Customer Service: Proven ability to provide exceptional customer service in a fast-paced environment.
- Teamwork: Ability to work effectively in a team environment, prioritizing tasks and managing multiple demands.
Our dental office is a fast-paced, environmentally controlled environment with occasional high-pressure situations. You will work closely with a diverse population, including team members, providers, patients, insurance companies, and other members of the public.
Physical DemandsThe physical demands of this role include frequent sitting, writing, typing, grasping, and speaking, with occasional standing, walking, reaching, bending, stooping, lifting, and carrying up to 25 pounds.
