Branch Operations Supervisor
2 weeks ago
Position Overview:
The Retail Banking Office Manager plays a crucial role in driving branch success and service excellence. This position entails leading a dedicated team of sales and service professionals to achieve and surpass established growth and service objectives.
Key Responsibilities:
- Oversee branch activities to ensure alignment with the strategic goals of the bank.
- Provide daily management and coaching for a team of 5 to 12 associates, including staffing decisions, performance evaluations, training, promotions, and ongoing feedback.
- Manage administrative functions of the branch, including budgeting, profitability oversight, and compliance with operational standards.
- Identify opportunities for business growth and cross-selling, while developing associates to enhance their selling and service capabilities.
- Empowered to make informed business decisions that benefit both customers and the bank.
- Flexibility in scheduling is essential, with a standard 40-hour work week that includes occasional Saturday shifts.
Qualifications:
- Bachelor’s degree or equivalent experience in retail banking is required.
- A minimum of 3-5 years of management or supervisory experience in a retail banking context is essential.
- Proven track record in business development and branch operations is necessary.
- Strong knowledge of deposit and retail loan products, as well as familiarity with business lending products.
- Understanding of financial fundamentals, including interest computation and payment calculations.
- Excellent coaching and development skills, along with creativity, are required.
- Proficient in teller operations and processing.
- Strong verbal and written communication skills are essential.
- Basic computer proficiency is required.
Company Overview:
WSFS Bank is a leading financial institution dedicated to empowering associates and guiding customers towards financial security. We pride ourselves on our inclusive culture and commitment to community support. Our extensive history and growth in the financial services sector position us as a trusted partner in the Greater Delaware Valley.
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