Front Desk Coordinator

21 hours ago


East Greenwich, Rhode Island, United States University Orthopedics Full time
Job Title: Front Desk Check In & Check out Receptionist

Reports to: Site Manager

This role is part of the Therapy Department Front Desk team.

**Job Summary:**

The Front Desk Receptionist plays a critical role in ensuring a positive patient experience at University Orthopedics. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing patient flow, and maintaining accurate records.

**Key Responsibilities:**

* Locate and process referrals at the time of visit
* Complete patient check-in and check-out for a specific office location and pod
* Schedule follow-up appointments at UOI locations/offices
* Facilitate appointment scheduling for external referrals
* Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add/edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
* Collect co-pays and patient account balance and collection balance.
* Answering front desk telephones and directs calls as appropriate.
* Print schedules and superbills for next-day provider visits.
* Batching out at the end of the shift and verifying co-pays with cash collected.
* Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
* Obtains verification of DME benefits.
* Demonstrates expected Customer Service behaviors
* Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
* Maintain a professional appearance and work environment
* Additional duties as assigned by the Manager to meet department needs

**Requirements:**

* High school diploma or equivalent
* At least 1 year of medical receptionist or administration experience preferred
* Excellent communication and interpersonal skills
* Excellent customer service skills
* Knowledge of MS Office and EMR systems/practice management systems
* Knowledge of insurance eligibility and verification
* Motivated individual with team approach
* Must be able to travel to all sites if/when necessary.

**What We Offer:**

* Competitive compensation and generous benefits
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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