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Veterinary Front Desk Coordinator

2 months ago

East Meadow, New York, United States Veterinary Practice Partners Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Veterinary Front Desk Coordinator. As the first point of contact for our clients, you will play a crucial role in setting the tone for their visit and ensuring a positive experience.

Key Responsibilities
  • Client Communication: Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
  • Administrative Tasks: Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
  • Phone and Email Support: Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
  • Knowledge and Skills: Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
  • Facility Maintenance: Assist in maintaining cleanliness and organization to ensure a positive client experience.
Requirements
  • Previous Experience: Previous experience as a veterinary receptionist or medical office assistant preferred.
  • Organizational Skills: Strong organizational and multitasking skills.
  • Professionalism: Ability to maintain a calm, professional, and positive demeanor.
About Our Team

We are a veterinary practice dedicated to providing exceptional care and service to our clients and their pets. We foster a collaborative environment where all team members have a say in the decisions we make. Our team is diverse and inclusive, and we are committed to creating a positive and supportive work environment.