Front Desk Coordinator

1 week ago

East Aurora, New York, United States North American Dental Group Full time
About the Role

We are seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team at North American Dental Group. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to our dental practice.

Key Responsibilities
  • Front Desk Operations: Manage the front desk area, ensuring a smooth and efficient flow of patients and visitors.
  • Patient Communication: Greet patients, answer phone calls, and respond to emails in a professional and courteous manner.
  • Scheduling and Verification: Schedule and verify patient appointments, as well as confirm and reschedule appointments as needed.
  • Financial Transactions: Process patient payments, collect co-payments, and verify insurance coverage.
  • Quality Control: Maintain accurate and up-to-date patient records, and perform quality control checks on financial information and reports.
Requirements
  • Education: High School Diploma or equivalent (Associates degree preferred)
  • Experience: 1-5 years of customer service, insurance, or dental experience preferred
  • Skills: Knowledge of dental software, Microsoft Office programs, and ability to learn new programs as needed
What We Offer
  • Competitive Compensation: Competitive paid time off for full-time and part-time team members
  • Comprehensive Benefits: Comprehensive benefits package, including 401k
  • Opportunities for Growth: Constant opportunities for career growth and continuing education
  • Collaborative Environment: An exciting atmosphere that allows for freedom and individuality, enabling our team to always strive to do the best for our patients
Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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