Patient Services Coordinator
1 week ago
Position Title: Front Desk Receptionist for Therapy Department
Reporting To: Site Manager
This role is integral to ensuring a positive experience for patients at our facility.
GENERAL SUMMARY OF RESPONSIBILITIES:
The individual in this position plays a crucial role in facilitating smooth interactions for patients within the office environment. Exceptional interpersonal skills are essential. This is a full-time role requiring 40 hours per week, offering competitive pay and a comprehensive benefits package. Shifts may vary between 7:00 AM and 7:00 PM based on departmental needs and patient traffic.
Key Responsibilities:
- Process and manage patient referrals upon arrival.
- Conduct patient check-in and check-out procedures for designated office areas.
- Coordinate follow-up appointments across various UOI locations.
- Assist with scheduling appointments for external referrals.
- Register walk-in patients, update demographic information accurately, and secure necessary signatures.
- Collect co-payments and manage patient account balances.
- Handle incoming calls at the front desk and direct them appropriately.
- Prepare schedules and superbills for upcoming provider appointments.
- Perform end-of-shift batching and verify collected co-payments.
- Sort and distribute mail/packages received at the front desk; manage incoming faxes and clinical inboxes.
- Verify Durable Medical Equipment (DME) benefits.
- Exhibit exemplary customer service behaviors.
- Foster a culture of service excellence by surpassing the expectations of patients, visitors, colleagues, and healthcare providers.
- Maintain a professional appearance and uphold a conducive work environment.
- Additional responsibilities as assigned by management to support departmental objectives.
Qualifications:
- High school diploma or equivalent required.
- Minimum of 1 year experience in medical reception or administrative roles preferred.
- Strong communication and interpersonal skills.
- Outstanding customer service abilities.
- Proficient in MS Office and EMR/practice management systems.
- Familiarity with insurance eligibility and verification processes.
- Self-motivated team player.
- Willingness to travel to various sites as needed.
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