Medicaid Support Specialist

2 hours ago


Albany, New York, United States ALTA IT Services Full time
Medicaid Support Specialist Job Description

We are seeking a highly skilled and detail-oriented Medicaid Support Specialist to join our team at ALTA IT Services. As a Medicaid Support Specialist, you will play a critical role in supporting a fortune 100 company in the federal space.

Key Responsibilities:

  • Answer inbound phone calls from Medicaid Providers for billing or enrollment
  • Process transactions by telephone, internet, and correspondence from customers and representatives
  • Enter and maintain database records of customer profiles and prepare status reports
  • Act as liaison for customers and maintain knowledge of company products and customer service processes

Requirements:

  • High School Diploma or GED
  • 2+ years of customer service experience
  • Strong Microsoft Office skills (Word, Excel, PowerPoint)
  • Strong telephone and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task and manage time effectively

Work Environment:

This is a hybrid role, requiring 4 days a month on-site at our Riverview Center in Menands, NY. Candidates must be able to live in a drivable distance to Menands, NY.



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