Meeting Support Specialist

6 days ago

Bethesda, Maryland, United States Aramark Full time
Job Summary

The Conference Services Concierge will provide exceptional support to the Conference Planning Management Team, ensuring seamless execution of events and conferences. This role requires a high level of organization, attention to detail, and excellent communication skills.

Key Responsibilities
  • Fulfill guest needs by providing administrative support, including copying, typing, and creating signs and nametags.
  • Support Conference Planners by creating agreements, forms, and files, and generating weekly distribution cover pages and reports.
  • Prepare daily schedules, cross-reference rosters and rooming lists, and process payments for meals and events.
  • Maintain existing filing systems, answer phones, and provide information to guests and colleagues.
  • Handle internal and external events efficiently, maximizing revenue generation while meeting client needs.
  • Schedule and plan internal events, correspond with customers, and provide confirmations of countersigned BEOs.
  • Maintain Micros processes, distribute communication documents, and assist with mailing correspondence.
  • Handle correspondence, signage, and post-con surveys for the Planning Team.
  • Take requests from clients for add-on meetings and office space, create bookings, and maintain space holds.
  • Maintain Receipt Records and Group files, and create and update STOs associated with Support Desk functions.
  • Responsible for inventory and office supplies, and provide excellent customer service.
  • Assist the Director of Conference Planning and Conference Planning Managers with special projects.
Requirements
  • At least two years of experience in Meeting/Conference Support or an Administrative position.
  • Positive attitude towards guests, customers, clients, and colleagues.
  • Experience and working knowledge of computer operations and basic knowledge of Delphi, Opera, and Microsoft Suite products.
  • Ability to follow policies and procedures accurately, maintain confidentiality, and have a professional appearance and manner.
  • Excellent communication and writing skills, with the ability to communicate effectively across all levels of the organization.
  • Excellent customer service experience and skills, with attention to detail and follow-up skills.
  • Ability to manage time efficiently, multitask, and prioritize.
About Aramark

Aramark is a leading provider of food and facilities services, serving millions of guests every day in 15 countries around the world. We believe in providing exceptional service, supporting our communities, and promoting sustainability.

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