Technical Support Specialist
2 weeks ago
Human Services Management Corporation (HSMC) offers a range of shared business and consulting services tailored for both non-profit and proprietary human services organizations. Our expertise encompasses various domains including accounting, payroll, third-party billing and collections, human resources, continuing education, marketing, facility development, and quality assurance programs.
Position Overview
The IT Support Technician will be responsible for addressing inquiries and providing assistance related to HSMC and Client computer systems, personal computers, and telecommunications systems. This role involves identifying issues, troubleshooting, and offering guidance to help users effectively. Collaboration with other IT departments may be necessary to resolve complex problems. Additionally, the technician will configure and support enterprise-level software and hardware solutions utilized across the organization(s).
Key Responsibilities:
- Manage the onboarding and offboarding processes for users within Microsoft's cloud services.
- Independently assess, troubleshoot, and resolve various hardware, software, and telecommunications challenges.
- Monitor the antivirus status of desktop computers and address issues as they arise.
- Document IT procedures for both IT staff and end users.
- Provide assistance to staff inquiries in person and via phone regarding all company-supported applications.
- Set up and install personal computers as required.
- Travel to remote locations as necessary.
- Collaborate with third-party vendors when needed.
- A two-year certificate from a college or technical school; or a minimum of 5 years in IT desktop support; or 3 years of experience in IT within the Healthcare or Education sectors.
- Ability to see at close range, distance vision, peripheral vision, depth perception, and the capacity to adjust focus.
- Regularly required to communicate verbally and audibly.
- Frequently required to stand, walk, sit, use hands for dexterity, and reach with hands and arms.
- Fine motor skills for tasks such as keyboarding.
For more information about our organization, please visit our website.
We are committed to equal employment opportunities regardless of race, color, religion, creed, sex, sexual orientation, gender identity/expression, pregnancy or pregnancy-related conditions, marital status, national origin, ancestry, age, disability, handicap, genetic information, or veteran status. HSMC participates in E-Verify.
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