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Healthcare Customer Support Representative
2 months ago
Join Our Team as a Patient Support Specialist
At UnitedHealth Group, we are dedicated to enhancing health outcomes through innovative technology and compassionate care. As a Patient Support Specialist, you will play a crucial role in ensuring that patients receive the support and resources they need to thrive.
About the Role:
We are seeking a detail-oriented and friendly individual to join our team. The Patient Support Specialist will be responsible for executing established processes and protocols while collaborating with the care team to fulfill our mission of delivering exceptional service. This role is vital in helping us achieve our financial, clinical, and service objectives.
Key Responsibilities:
- Verify and update patient demographics and necessary documentation.
- Accurately schedule patient appointments in accordance with departmental protocols.
- Facilitate patient check-out and coordinate scheduling services as needed.
- Provide education and preparation for appointments.
- Address patient inquiries regarding care and billing, ensuring timely resolutions.
- Document information accurately in the electronic medical record system.
- Process insurance referral requests and collaborate with relevant parties.
- Educate patients on basic insurance concepts and manage expectations.
- Handle incoming and outgoing communications efficiently.
- Identify urgent patient-related issues and escalate as necessary.
- Adhere to health and safety regulations and departmental policies.
- Participate in training and departmental meetings.
Why Choose UnitedHealth Group?
We offer a competitive compensation package, comprehensive benefits, and a commitment to your professional growth. Our offerings include:
- Paid Time Off and holidays.
- Medical, dental, and vision insurance options.
- 401(k) Savings Plan and Employee Stock Purchase Plan.
- Education reimbursement and employee discounts.
- Employee Assistance Program and referral bonuses.
Qualifications:
Required:
- High School Diploma or equivalent.
- 6+ months of customer service or healthcare experience.
- Experience in a medical front office setting.
- Familiarity with electronic medical record systems.
- Understanding of basic insurance concepts.
At UnitedHealth Group, we believe in fostering a diverse and inclusive workplace where everyone can thrive. We are committed to equitable care and improving health outcomes for all individuals.
