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Medical Services Support Associate

2 months ago

Milford, Massachusetts, United States UnitedHealth Group Full time

Join Our Team as a Patient Support Specialist

At UnitedHealth Group, we are dedicated to enhancing the health and well-being of individuals through innovative solutions and compassionate care. As a Patient Support Specialist, you will play a vital role in facilitating access to healthcare services and ensuring a seamless experience for our patients.

Key Responsibilities:

  • Update and verify patient demographics and essential documentation.
  • Accurately schedule patient appointments following departmental guidelines.
  • Manage patient check-out processes and coordinate necessary services.
  • Provide educational resources and pre-appointment instructions to patients.
  • Handle patient inquiries regarding care and billing, directing them to the appropriate resources.
  • Document patient interactions accurately in the electronic medical record system.
  • Process insurance referrals in accordance with established protocols.
  • Educate patients on insurance basics and manage their expectations regarding care timelines.
  • Ensure compliance with health and safety regulations.
  • Participate in departmental meetings and training sessions to enhance skills.

Why Choose UnitedHealth Group?
We offer a competitive compensation package that includes a comprehensive benefits program, performance incentives, and a commitment to your professional growth. Our offerings include:
  • Paid Time Off and Holidays
  • Health, Dental, and Vision Insurance
  • 401(k) Savings Plan and Employee Stock Purchase Plan
  • Education Reimbursement and Employee Discounts
  • Employee Assistance Programs

Qualifications:
  • High School Diploma or equivalent.
  • Minimum of 6 months experience in customer service or healthcare.
  • Ability to work onsite and adhere to a structured schedule.

Preferred Skills:
  • Proficiency in basic computer applications.
  • Experience in a medical front office setting.
  • Familiarity with electronic medical record systems.

At UnitedHealth Group, we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We believe in equal opportunity and encourage all qualified individuals to apply.