Patient Services Coordinator
1 week ago
UPMC is seeking a part-time Patient Services Representative to join their team. In this role, you will work 20-24 hours per week, primarily supporting the office located on the UPMC Passavant campus.
Key Responsibilities- Assist patients with check-in and check-out processes, scheduling, and collecting payments.
- Provide clear and understandable instructions to patients, ensuring they navigate the healthcare system effectively.
- Perform administrative duties, including scanning medical records and faxing documents.
- Guide patients through the use of self-arrival technology or check-in at the desk, depending on their preference.
- Schedule or connect patients to resources for ancillary services at checkout.
- Understand and apply the principles of service recovery to resolve issues that do not meet patient expectations.
- Assist patients in understanding their financial responsibilities and connect them to advocacy resources as needed.
- Obtain signatures from patients or family members for consent to treatment and financial responsibility, adhering to HIPAA rules and regulations.
- Verify insurance benefits with carriers using online systems or telephone inquiries.
- Promote the MyUPMC patient portal and assist patients with registration when applicable.
- Collect copayments and other patient payments at the point of service.
- Provide a warm greeting to all patients.
- Register patients in the Biometrics program and explain its benefits.
- Confirm and update patient registration information at checkout.
- Appropriately distribute and triage phone calls to other areas and clinical providers.
- Schedule follow-up appointments within the practice at checkout.
- High school graduate or equivalent required.
- Experience with personal computer-based applications, office equipment, and proficient typing skills preferred.
- Two years of experience in a medical, billing, fiscal, or customer service function preferred.
- Knowledge of medical terminology preferred.
- Prior experience with Medipac, Epic, or other health records systems preferred.
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Patient Services Coordinator
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Patient Services Coordinator
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