Hotel Operations Manager

6 days ago


Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

Job Summary

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Holiday Inn Express & Suites Louisville Downtown. As a key member of our hotel staff, you will be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service.

Key Responsibilities

  • Compile and analyze occupancy data and financial reports for the General Manager to inform business decisions.
  • Manage and balance the front desk budget, ensuring efficient use of resources and acquiring necessary office supplies.
  • Provide friendly, efficient customer service through in-person and phone interactions, answering questions and resolving issues to guests' satisfaction.
  • Hire, train, and supervise front desk personnel, ensuring they deliver excellent customer service and adhere to hotel regulations.
  • Direct front desk activities and maintain quality customer service standards, meeting our hotel's excellence criteria.

Requirements

  • At least one year of experience in the hospitality industry, with a strong understanding of hotel operations.
  • Previous experience as a front office manager, front desk associate, or similar role in the hospitality field or a related sector.
  • Proficiency in bookkeeping, particularly with Microsoft Word and Excel, is preferred.
  • Superior managerial skills, communication abilities, and multitasking capacity.
  • A high school diploma or equivalent certification is necessary (GED).


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