Current jobs related to Guest Services Representative - Louisville, Kentucky - Hotel Genevieve

  • Guest Services Representative

    1 week ago

    Louisville, Kentucky, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional service to our guests. Your key responsibilities will include assisting guests at all times, responding to their requests with diligence, and providing reasonable accommodations as needed. You will also be responsible for processing reservations,...

  • Guest Services Representative

    3 days ago

    Louisville, Kentucky, United States Extended Stay Full time

    Key Responsibilities:As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, and departures...

  • Guest Services Representative

    1 week ago

    Louisville, Kentucky, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, and departures, as well as...

  • Seasonal Guest Services Representative

    4 weeks ago

    Louisville, Kentucky, United States Churchill Downs Incorporated Full time

    **Job Summary**Churchill Downs Incorporated is seeking a highly motivated and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional guest service to all visitors at Churchill Downs, ensuring a memorable and enjoyable experience for our guests.**Key...

  • Guest Service Representative

    4 weeks ago

    Louisville, Kentucky, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at White Lodging. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and sincere greetings to guests,...

  • Guest Service Representative Shift Lead

    3 weeks ago

    Louisville, Kentucky, United States Nothing Bundt Cakes #198 Full time

    Job Title: Guest Service Representative Shift LeadWe are seeking a highly motivated and customer-focused Guest Service Representative Shift Lead to join our team at Nothing Bundt Cakes #198. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and...

  • Seasonal Guest Service Representative

    3 weeks ago

    Louisville, Kentucky, United States Churchill Downs Racetrack LLC Full time

    Job SummaryChurchill Downs Racetrack LLC is seeking a dynamic and enthusiastic Guest Service Representative to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.Key Responsibilities:Provide exceptional customer service...

  • Shift Lead/Guest Service Representative

    3 days ago

    Louisville, Kentucky, United States Nothing Bundt Cakes #198 Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Guest Service Representative Shift Lead to join our team at Nothing Bundt Cakes #198. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and ensuring a seamless shopping...

  • Guest Services Representative

    4 weeks ago

    Louisville, Kentucky, United States Myriad Hotel Full time

    Job Title: Guest Service AgentCompensation: $16/hourBenefits and PerksWeekly payHoliday payDiscounts on dining and room ratesDelicious family-style meal every dayFree To Be, Inclusion & DiversityAs a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed...

  • Shift Lead/Guest Service Representative

    1 week ago

    Louisville, Kentucky, United States Nothing Bundt Cakes #198 Full time

    Job DescriptionAt Nothing Bundt Cakes #198, we're seeking a skilled Guest Service Representative Shift Lead to join our team. As a key member of our bakery team, you'll be responsible for creating a warm and welcoming environment for our guests, offering creative solutions for unique celebratory occasions, and selling our delicious cakes.Key...

  • Guest Service Representative

    2 weeks ago

    Louisville, Kentucky, United States Stonebridge Companies Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesOperate the front desk according to standard operating proceduresManage the...

  • Seasonal Guest Service Ambassador

    3 weeks ago

    Louisville, Kentucky, United States Churchill Downs Racetrack LLC Full time

    Job Title: Seasonal Guest Service RepresentativeJob Summary:We are seeking a dynamic and enthusiastic Guest Service Representative to join our team at Churchill Downs Racetrack LLC. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for all who visit our...

  • Guest Services Manager

    2 weeks ago

    Louisville, Kentucky, United States Norton Healthcare Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Norton Healthcare. This leadership role is responsible for the overall administrative direction and management of the guest services and transportation departments.Key ResponsibilitiesImplement policies and procedures that promote efficient operation and...

  • Seasonal Guest Service Ambassador

    3 weeks ago

    Louisville, Kentucky, United States Churchill Downs Racetrack LLC Full time

    Job Title: Seasonal Guest Service RepresentativeJob Summary:We are seeking a dynamic and enthusiastic Guest Service Representative to join our team at Churchill Downs Racetrack LLC. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for all who visit our...

  • Guest Service Supervisor

    1 week ago

    Louisville, Kentucky, United States Myriad Hotel Full time

    Job DescriptionJob Title: Guest Service SupervisorCompensation: $18/hrFree To Be, Inclusion & DiversityThe Myriad Hotel is committed to fostering a culture of belonging based on respect, connection, openness, and authenticity. We strive to create a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to...

  • Seasonal Guest Service Ambassador

    4 weeks ago

    Louisville, Kentucky, United States Churchill Downs Racetrack Full time

    Job SummaryWe are seeking a dynamic and enthusiastic Guest Service Representative to join our team at Churchill Downs Racetrack. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.Key ResponsibilitiesProvide high-quality customer service to all...

  • Seasonal Guest Service Ambassador

    1 week ago

    Louisville, Kentucky, United States Churchill Downs Racetrack LLC Full time

    Job SummaryAt Churchill Downs Racetrack LLC, we are seeking a highly motivated and enthusiastic Guest Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our guests, ensuring a memorable and enjoyable experience at our world-renowned racetrack.Key...

  • Seasonal Guest Service Ambassador

    4 days ago

    Louisville, Kentucky, United States Churchill Downs Racetrack Full time

    Job SummaryAs a Guest Service Representative at Churchill Downs Racetrack, you will be responsible for providing exceptional customer service to our guests. This role requires a dynamic and energetic personality who enjoys meeting people and making our guests happy.Key ResponsibilitiesProvide high-quality customer service to all guests visiting Churchill...

  • Seasonal Guest Service Ambassador

    2 weeks ago

    Louisville, Kentucky, United States Churchill Downs Racetrack Full time

    Deliver Exceptional Guest ExperiencesAt Churchill Downs Racetrack, we're seeking dynamic and energetic Guest Service Representatives to join our team. As a key member of our hospitality team, you'll be responsible for providing top-notch customer service to all guests visiting our iconic venue.Key Responsibilities:Provide personalized service to guests,...

  • Bell Attendant

    4 days ago

    Louisville, Kentucky, United States Towne Park Full time

    Key Responsibilities:• Collaborate with the valet team to ensure seamless guest experience, escorting luggage and personal items to and from guest rooms efficiently and with a smile.• Provide exceptional service, ensuring guests are familiar with their accommodations, amenities, and features, exceeding their expectations and building loyalty.• Offer...

Guest Services Representative

2 months ago

Louisville, Kentucky, United States Hotel Genevieve Full time
Position Overview

Job Summary: In response to the dynamic needs of our operations, this role requires flexibility to undertake various responsibilities beyond the standard job description. The individual may be called upon to assist with additional tasks as necessary.

About Hotel Genevieve: Hotel Genevieve is dedicated to crafting unforgettable experiences that extend beyond just comfortable accommodations. Our commitment to design excellence, meticulous attention to detail, and fostering a genuine culture has established our properties as cherished destinations for visitors. We are deeply rooted in our communities, prioritizing a connection to the local environment in all our endeavors.

Qualifications:

  • High School diploma or equivalent; a college degree is preferred.
  • Minimum of six months experience in the hospitality or service sector.
  • Proficiency in the primary language(s) used in the workplace.
  • Ability to interpret safety regulations, operational instructions, and procedural manuals.
  • Competence in drafting routine reports and correspondence.
  • Effective communication skills for engaging with colleagues and staff from sister properties.
  • Familiarity with document creation in Excel and Word.
  • Understanding of various computer applications, including Property Management Systems.
  • Basic mathematical skills for handling transactions and calculations.

Key Responsibilities:

  • Adhere to operational standards, policies, and procedures.
  • Complete all checklist items during shifts.
  • Facilitate the check-in and check-out process for guests with professionalism and personalization.
  • Accurately manage hotel reservations.
  • Assist in special project development and execution.
  • Respond promptly to guest feedback and concerns, collaborating with supervisors to implement solutions.
  • Foster positive relationships with guests and team members.
  • Ensure all incoming calls are handled courteously and efficiently.
  • Maintain a detailed log of guest inquiries and complaints, ensuring resolution.
  • Manage cash and credit transactions, balancing shift banks accurately.
  • Stay informed about hotel availability, rates, and events that may affect occupancy.
  • Issue safety deposit boxes as requested by guests.
  • Possess comprehensive knowledge of local dining, attractions, and amenities.
  • Maintain open communication with all departments and management to meet hotel needs.
  • Uphold cleanliness and safety standards in the work environment.
  • Ensure all equipment is in safe working order.
  • Stay vigilant regarding safety protocols throughout the property.
  • Participate in relevant meetings and training sessions.

Education and Experience:

  • High School diploma or equivalent.
  • Six months of relevant experience in hospitality or service.

Policy Compliance:

  • Adhere to all company loss prevention policies.

Physical Requirements:

  • Ability to perform essential functions safely and effectively.
  • Regular, punctual attendance is required.
  • Capability to lift and carry up to 50 lbs.
  • Frequent sitting, standing, and squatting is necessary.