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Guest Service Manager

2 months ago

Louisville, Kentucky, United States Myriad Hotel Full time
Job Description

Job Title: Guest Service Supervisor

Compensation: $18/hr

The Myriad Hotel is seeking a dedicated and customer-focused Guest Service Supervisor to lead our team of guest service representatives, create exceptional experiences for our guests, and deliver outstanding service.

Key Responsibilities:

  • Supervise Front Desk Operations: Ensure smooth check-in, check-out, and guest service processes.
  • Lead Guest Service Representatives: Provide guidance, training, and feedback to maintain high service standards, ensuring that guest requests, concerns, and inquiries are handled promptly and professionally.
  • Monitor Team Performance: Conduct regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Enhance Guest Experience: Proactively identify opportunities to improve the guest experience and collaborate with other departments to implement improvements.
  • Knowledge of Hotel Services: Maintain in-depth knowledge of hotel services, facilities, and local attractions to provide accurate and personalized information to guests.
  • Staff Scheduling: Assist in scheduling and coordinating staff to ensure adequate coverage and efficient operations at the front desk.
  • Collaborative Work Environment: Foster a collaborative and positive work environment, promoting teamwork and effective communication among the front desk team and other departments.
  • Guest Complaint Resolution: Resolve guest complaints, conflicts, and issues promptly and satisfactorily, striving for guest satisfaction and retention.
  • Professional Demeanor: Maintain a professional and courteous demeanor when interacting with guests, ensuring a welcoming and friendly atmosphere.

Requirements:

  • Education: High school diploma or equivalent (additional education in hospitality or related field preferred).
  • Experience: Proven experience in a guest service role within the hotel industry, with at least 1-2 years in a supervisory or leadership position.
  • Interpersonal Skills: Excellent interpersonal and communication skills, with a customer-centric approach.
  • Problem-Solving: Strong problem-solving abilities and the capacity to handle difficult situations with diplomacy and tact.
  • Technical Skills: Proficiency in using hotel management systems and software.
  • Attention to Detail: Detail-oriented with the ability to multitask and prioritize effectively.
  • Flexibility: Flexibility to work varying shifts, including evenings, weekends, and holidays.