Reception Specialist
2 weeks ago
As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in ensuring a seamless experience for our guests. This position requires versatility and a proactive approach to meet the dynamic needs of our operations.
About Hotel Genevieve
Hotel Genevieve is dedicated to creating unforgettable experiences for our guests. Our commitment to excellence in service and attention to detail sets us apart in the hospitality industry. We pride ourselves on fostering a unique atmosphere that reflects the local culture and community.
Key Qualifications:
- High School diploma or equivalent; a college degree is preferred.
- A minimum of six months of experience in the hospitality or service sector.
- Proficiency in the primary language(s) of the workplace.
- Ability to interpret safety guidelines and operational manuals.
- Competence in writing routine correspondence and reports.
- Effective communication skills, particularly in group settings.
- Familiarity with Microsoft Excel and Word.
- Understanding of property management systems and other relevant software.
- Basic mathematical skills for handling transactions.
These qualifications represent the minimum requirements for successful performance in this role.
Responsibilities:
- Adhere to operational standards, policies, and procedures.
- Complete all required checklist items for each shift.
- Manage guest check-ins and check-outs with professionalism and a personalized touch.
- Process hotel reservations accurately and efficiently.
- Assist in the execution of special projects as needed.
- Respond promptly to guest inquiries and concerns, escalating issues to management when necessary.
- Foster positive relationships with guests and colleagues.
- Ensure all phone calls are handled courteously and efficiently.
- Maintain a detailed log of guest requests and complaints, ensuring resolution.
- Open and balance cash drawers, verifying all transactions.
- Maintain accuracy in billing and accounting procedures.
- Stay informed about hotel availability, rates, and special events.
- Issue safety deposit boxes upon request.
- Possess in-depth knowledge of local attractions and amenities.
- Communicate effectively with all departments and management to meet hotel needs.
- Maintain cleanliness and safety in the work environment.
- Ensure all equipment is in safe working condition.
- Stay aware of safety protocols and emergency procedures.
- Participate in relevant meetings.
Education and Experience:
- High School diploma or equivalent.
- At least six months of experience in a related field.
Physical Requirements:
- Ability to perform essential functions safely and consistently.
- Regular, punctual attendance is required.
- Must be able to lift and carry up to 50 lbs.
- Frequent sitting, standing, and squatting is necessary.
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