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Reception Specialist

2 months ago

Louisville, Kentucky, United States Hotel Genevieve Full time
Position Overview

Role Summary: The Front Desk Agent plays a crucial role in delivering exceptional service to our guests. This position requires versatility and the ability to adapt to various operational demands, ensuring a seamless experience for all visitors.

About Hotel Genevieve: At Hotel Genevieve, we pride ourselves on creating unforgettable experiences that go beyond just providing accommodation. Our commitment to design excellence, meticulous attention to detail, and dedication to fostering a genuine culture have established our hotel as a beloved destination for travelers.

Qualifications:

  • High School diploma or equivalent; a college degree is preferred.
  • A minimum of six months of relevant experience in the hospitality or service sector.
  • Proficiency in the primary language(s) of the workplace is essential.
  • Capability to interpret safety guidelines, operational manuals, and other relevant documents.
  • Strong written and verbal communication skills.
  • Competence in creating documents using Excel and Word.
  • Familiarity with various computer programs, including Property Management Systems.
  • Basic mathematical skills, including addition, subtraction, multiplication, and division.

Key Responsibilities:

  • Adhere to established operational standards, policies, and procedures.
  • Complete all required shift tasks and checklists.
  • Efficiently manage the check-in and check-out processes for guests.
  • Accurately handle hotel reservations.
  • Support the planning and execution of special projects.
  • Respond promptly to guest inquiries and concerns, escalating issues as necessary.
  • Foster positive relationships with both guests and team members.
  • Ensure all incoming calls are handled professionally and courteously.
  • Maintain an accurate log of guest requests and complaints.
  • Secure and balance shift banks, verifying all transactions.
  • Uphold accuracy in all billing and accounting practices.
  • Stay informed about hotel availability, rates, and local events.
  • Assist guests with safety deposit box requests.
  • Possess comprehensive knowledge of local attractions and amenities.
  • Maintain open communication with all departments and management.
  • Ensure a clean and safe work environment.
  • Regularly check that all equipment is in safe working order.
  • Stay updated on safety protocols and emergency procedures.
  • Participate in relevant meetings and training sessions.

Education and Experience:

  • High School diploma or equivalent.
  • At least six months of experience in hospitality or a related field.

Physical Requirements:

  • Ability to perform essential functions safely and effectively.
  • Regular, punctual attendance is required.
  • Must be able to lift and carry up to 50 lbs.
  • Frequent sitting, standing, and squatting are necessary.