Guest Services Representative

1 week ago


Louisville, Kentucky, United States Hotel Genevieve Full time
Position Overview

Job Summary: In response to the dynamic needs of our operations, the Front Desk Agent may be required to undertake a variety of tasks beyond the core responsibilities of this role. Flexibility and adaptability are essential as the individual may be called upon to assist in various capacities as directed.

About Hotel Genevieve: Hotel Genevieve is dedicated to providing exceptional experiences that extend beyond mere accommodation. Our commitment to design excellence, meticulous attention to detail, and fostering a genuine cultural atmosphere has established our hotel as a beloved destination for visitors. We prioritize our connection to the local community and strive to create a profound sense of place in all our endeavors.

Qualifications:

  • High School diploma or equivalent; a college degree is preferred.
  • A minimum of six months of relevant experience in the hospitality or service sector.
  • Proficiency in the primary language(s) used in the workplace.
  • Ability to comprehend and interpret various documents, including safety guidelines and operational manuals.
  • Capable of drafting routine reports and correspondence.
  • Effective communication skills for addressing groups of colleagues and other staff.
  • Proficient in Microsoft Excel and Word.
  • Familiarity with other software applications, including Property Management Systems.
  • Mathematical proficiency, including basic operations and algebra.

Key Responsibilities:

  • Adhere to established operational standards, policies, and procedures.
  • Complete all required shift checklist items.
  • Manage the check-in and check-out processes for hotel guests with professionalism and personalization.
  • Accurately and efficiently handle hotel reservations.
  • Assist in the planning and execution of special projects.
  • Respond promptly to guest feedback and concerns, collaborating with supervisors to implement necessary corrective actions.
  • Foster positive relationships with both guests and colleagues.
  • Ensure all incoming calls are handled courteously and efficiently.
  • Maintain a detailed log of guest inquiries and complaints, ensuring resolution.
  • Secure and balance shift banks, verifying all cash and credit transactions.
  • Ensure accuracy in all billing and accounting processes.
  • Possess comprehensive knowledge of hotel availability, rates, and special events.
  • Manage guest safety deposit box requests.
  • Maintain up-to-date knowledge of local dining, events, attractions, and directions.
  • Facilitate open communication with all departments and management.
  • Uphold cleanliness and safety standards in the work environment.
  • Ensure all equipment is in safe and operational condition.
  • Stay informed about safety protocols and emergency procedures.
  • Participate in relevant meetings.

Education and Experience:

  • High School diploma or equivalent.
  • Six months of experience in the hospitality or service industry.

Policy Compliance:

  • Adhere to all hotel and company loss prevention policies.

Physical Requirements:

  • Ability to perform essential functions safely and consistently.
  • Maintain regular and punctual attendance.
  • Capable of lifting and carrying up to 50 lbs.
  • Ability to sit, stand, and squat frequently.


  • Louisville, Kentucky, United States Courtyard Louisville Airport Full time

    Guest Services RepresentativeWe are seeking a dedicated Guest Services Representative to become a vital part of our team. The successful candidate will play a key role in facilitating the check-in and check-out processes for our guests, managing phone inquiries, accommodating special requests, and ensuring a high level of guest satisfaction.Key...


  • Louisville, Kentucky, United States Derby City Gaming Full time

    Position Overview The Guest Services Representative is responsible for welcoming and registering guests, managing room assignments, issuing keys, and handling communication and records related to guest accommodations. This role involves presenting bills and processing payments for guests upon departure, as well as making and confirming reservations....


  • Louisville, Kentucky, United States Derby City Gaming Full time

    Position Overview The Guest Services Representative is responsible for welcoming and accommodating guests, managing room assignments, issuing keys, and handling communications. This role involves maintaining accurate records of room occupancy and guest accounts, presenting bills, collecting payments from departing visitors, and facilitating reservations. The...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    The Embassy Suites Louisville East is seeking a dedicated and skilled Guest Services Representative who is committed to providing outstanding customer experiences. This position primarily involves evening shifts and offers an opportunity to engage with guests in a welcoming environment. Familiarity with Hilton OnQ is advantageous but not a...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    The Embassy Suites Louisville East is in search of a dedicated Guest Services Representative committed to providing outstanding customer experiences. This position primarily involves evening shifts. Familiarity with Hilton OnQ is advantageous but not a requirement.Primary DutiesGreet guests warmly with a welcoming attitude and attentive approach. Engage in...


  • Louisville, Kentucky, United States Derby City Gaming Full time

    POSITION SUMMARY The Guest Services Representative is responsible for welcoming and registering guests, assigning accommodations, issuing room keys, and managing communications. This role involves maintaining accurate records of room occupancy and guest accounts, presenting bills, collecting payments from departing guests, handling reservations, and managing...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    Position OverviewThe Embassy Suites Louisville East is in search of a dedicated Guest Services Representative who is committed to delivering exceptional customer experiences. This role primarily involves evening shifts. Experience with Hilton OnQ is advantageous but not mandatory.Key ResponsibilitiesWelcome guests promptly with a warm and genuine greeting....


  • Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

    Job OverviewPosition: Hotel Guest Services RepresentativeAre you eager to be part of a team that values exceptional service in the hospitality industry? We are on the lookout for a dedicated individual to serve as the friendly face of our hotel, ensuring that each guest enjoys a pleasant and memorable experience. Your key duties will include confirming...


  • Louisville, Kentucky, United States Stonebridge Companies Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Check-In/Check-Out:...


  • Louisville, Kentucky, United States AJS Hotels Full time

    Position OverviewAJS Hotels is dedicated to providing a premier hospitality experience, ensuring that our guests feel welcomed and valued throughout their stay. We are currently seeking a Guest Services Representative to join our dynamic team.Key Responsibilities:Manage all guest arrivals and departures, including check-ins, check-outs, and room...


  • Louisville, Kentucky, United States Bunkhouse Full time

    Position Overview:In response to the dynamic needs of our operations, this role may require undertaking various tasks beyond the primary responsibilities outlined. The individual in this position may be called upon to assist with additional duties as necessary or as instructed. It is important to note that employee responsibilities and job descriptions are...


  • Louisville, Kentucky, United States Seelbach Hilton Full time

    Position OverviewThe Front Desk Agent plays a crucial role in creating a welcoming atmosphere for guests at Seelbach Hilton. This position requires a friendly demeanor and the ability to communicate effectively with guests to ensure their needs are met.Key ResponsibilitiesWelcome guests with a warm and genuine greeting, utilizing a positive and articulate...


  • Louisville, Kentucky, United States AJS Hotels Full time

    Job OverviewAJS Hotels is renowned for delivering exceptional hospitality experiences, characterized by a welcoming atmosphere and high-quality service. We are currently seeking dedicated individuals to fill the role of Front Desk Agent.Key Responsibilities:Manage guest check-ins and check-outs efficiently, ensuring a smooth transition for all...


  • Louisville, Kentucky, United States AJS Hotels Full time

    Job OverviewAJS Hotels is renowned for delivering exceptional service in the hospitality sector. Our establishments are designed to provide a welcoming and comfortable atmosphere for all guests. We pride ourselves on offering an array of amenities that enhance the guest experience, including spacious accommodations and complimentary services.We are currently...


  • Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

    Job DescriptionHotel Front Desk Agent/ Weekend Shifts AvailableWe are seeking a dedicated Hotel Front Desk Agent to serve as the friendly and inviting face of our establishment. In this role, you will be responsible for ensuring that our guests enjoy a comfortable and memorable stay. Your primary responsibilities will include managing reservations,...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    Position OverviewThe Embassy Suites Louisville East is in search of a dedicated Front Desk Agent who is committed to delivering exceptional service and ensuring guest satisfaction. This role primarily involves evening shifts. Experience with Hilton OnQ is advantageous but not mandatory.Key ResponsibilitiesWelcome guests promptly with a warm and genuine...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    Position OverviewThe Embassy Suites Louisville East is in search of a dedicated Front Desk Agent who is committed to delivering exceptional service and creating memorable experiences for our guests. This role primarily involves evening shifts. Experience with Hilton OnQ is advantageous but not mandatory.Key ResponsibilitiesWelcome guests promptly with a warm...


  • Louisville, Kentucky, United States AJS Hotels Full time

    Job OverviewAJS Hotels is dedicated to providing a premium, full-service experience in the hospitality sector. Our properties are designed to create a welcoming and comfortable atmosphere for all guests, featuring spacious accommodations and exceptional service.We are currently seeking Front Desk Agents to join our esteemed team.Key Responsibilities:Manage...


  • Louisville, Kentucky, United States Embassy Suites Louisville East Full time

    The Embassy Suites Louisville East is in search of a dedicated Front Desk Agent who is committed to providing outstanding customer service and ensuring guest satisfaction. This position primarily involves evening shifts and previous experience with Hilton OnQ is advantageous but not required.Core ResponsibilitiesGreet guests with a warm and friendly...


  • Louisville, Kentucky, United States Bunkhouse Full time

    Position Overview: As a vital member of our hospitality team, you will ensure that every guest experiences exceptional service from the moment they arrive until their departure. Key Responsibilities: 1. Uphold all operational standards, policies, and procedures to maintain the highest level of service. 2. Complete all necessary checklist items for each...