Computer Operations Specialist
7 days ago
POSITION SUMMARY:
The main responsibility of each team member is to assist United Solutions in fulfilling its Mission:
The Mission of United Solutions Company is to deliver high-quality products and services utilizing top-tier technology, focusing on service and collaboration to ensure our clients remain competitive and profitable.
Responsible for managing computer systems, associated hardware, and various operational equipment. Engages in support activities within computer operations.
KEY RESPONSIBILITIES:- Exhibit a professional and courteous demeanor with colleagues and business partners.
- Maintain an understanding of the company's values, policies, and procedures, reflecting these in all interactions to uphold confidentiality.
- Monitor computer consoles and peripheral devices for error messages to identify faulty outputs, machine stoppages, or warnings; promptly report issues to the supervisor.
- Load peripheral devices with necessary materials such as tapes and printer paper for operational tasks.
- Observe equipment to identify the conclusion of operational runs and review schedules for subsequent assignments.
- Document the successful completion of jobs.
- Submit jobs for processing and verify their accuracy.
- Ensure timely and accurate transfer of data files, including ACH, Debit Card, Credit Card, Share Draft, and Bill Payer.
- Assist in training fellow computer operators on all shift tasks and equipment operations.
- Distribute computer-generated reports or upload spooled reports to the optical retrieval system.
- Identify data processing exceptions and alert the appropriate personnel.
- Record billable items on daily logs.
- Conduct system backups and manage off-site backup file transfers.
- Support clients with inquiries, issues, or complaints.
- When responding to intercom inquiries, ensure that only authorized personnel gain access to the facility.
- Safeguard and respect company equipment and supplies, minimizing workplace distractions.
- Learn to add, modify, delete, and restart jobs in the ISE Job Scheduler module.
- Verify that reports and outputs are complete and of high quality before distribution.
- In addition to informing the supervisor and senior operator, notify data processing vendors or maintenance personnel if errors or failures cannot be resolved.
- Maintain ongoing communication with the supervisor.
- Ensure the security of the facility, computer equipment, and confidentiality of data.
- Perform additional duties as assigned and support all areas of the company and its affiliates.
SKILL REQUIREMENTS:
- Strong interpersonal skills, requiring a significant level of trust and diplomacy, alongside normal courtesy and tact.
- Ability to read and interpret documents and compose routine reports and correspondence.
- Capacity to work amidst frequent interruptions and under constant pressure.
- Proficiency in typing, operating a personal computer, and utilizing all functions of a client's mainframe system.
- Ability to troubleshoot issues that may arise during the shift.
- Ability to read and interpret safety rules, operating instructions, and procedural manuals.
- Bright
- Verbal
- Assertive
- Approachable
- Determined
- Enthusiastic
- Energetic
- Flexible
EDUCATION / EXPERIENCE:
- High school diploma or equivalent, with six months to one year of related experience and/or training; or an equivalent combination of education and experience.
- Experience as a Bank/Credit Union Teller is preferred but not mandatory.
- Must be bondable.
TECHNICAL REQUIREMENTS:
- Familiarity with PC hardware, desktop and network operating systems, and printers.
- Ability to solve practical problems using available data and variables.
- Recognize and resolve computer-related issues.
- Basic knowledge of algebra and geometry.
- Familiarity with general office equipment.
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