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Evening Computer Operations Specialist

2 months ago

Tallahassee, Florida, United States United Solutions Company Full time
Job Overview

POSITION SUMMARY:

The essential role of each team member is to assist United Solutions in fulfilling its Mission:

United Solutions Company aims to deliver high-quality products and services through advanced technology, emphasizing collaboration and service to support our clients in maintaining their competitiveness and profitability.

This position is responsible for managing computer systems, related hardware, and various operational equipment. The role includes performing support tasks within computer operations.

KEY RESPONSIBILITIES:
  • Exhibit a professional and courteous demeanor with colleagues and business partners.
  • Maintain awareness of the company's values, regulations, and policies, reflecting these in all interactions with coworkers, clients, and the public to ensure confidentiality.
  • Monitor computer displays and peripheral devices for error messages to identify faulty outputs, machine halts, or alerts; report issues to the supervisor.
  • Load peripheral devices with necessary materials such as tapes and printer forms for operational tasks.
  • Observe equipment to ascertain the conclusion of operational runs and consult schedules for subsequent assignments.
  • Document the completion of tasks accurately.
  • Submit jobs for processing and verify their accuracy.
  • Ensure timely and correct transfer of data files, including ACH, Debit Card, Credit Card, Share Draft, and Bill Payer.
  • Assist in training fellow computer operators on all shift tasks and equipment operations.
  • Distribute computer-generated reports or upload spooled reports to the optical retrieval system.
  • Identify data processing discrepancies and inform the relevant personnel.
  • Record billable items on daily logs.
  • Conduct system backups and manage off-site backup file transfers.
  • Assist clients with inquiries, issues, or concerns.
  • When responding to intercoms, ensure that only authorized personnel gain access to the facility.
  • Safeguard and respect company equipment and supplies, minimizing workplace distractions.
  • Learn to add, modify, delete, and restart jobs in the ISE Job Scheduler module.
  • Verify that reports and outputs are complete and of high quality before release.
  • In addition to notifying the supervisor and senior operator, inform data processing vendors or maintenance staff if errors or failures cannot be resolved.
  • Maintain continuous communication with the supervisor.
  • Ensure the security of the facility, computer equipment, and confidentiality of data.
  • Perform additional duties as assigned and support all areas of the company and its affiliates.

SKILL REQUIREMENTS:
  • Strong interpersonal skills; a high level of trust and diplomacy is essential, along with standard courtesy and tact.
  • Ability to read and interpret documents and compose routine reports and correspondence.
  • Capacity to work amidst frequent interruptions and under constant pressure.
  • Proficiency in typing, operating a personal computer, and utilizing all functions of a mainframe computer system.
  • Ability to interpret various instructions provided in written, oral, diagrammatic, or schedule formats.
  • Capability to troubleshoot issues that may arise during the shift.
  • Ability to read and interpret safety rules, operating instructions, and procedural manuals.
CANDIDATE PROFILE:
  • Bright
  • Verbal
  • Assertive
  • Approachable
  • Determined
  • Enthusiastic
  • Energetic
  • Flexible

EDUCATION / EXPERIENCE:
  • High school diploma or equivalent, with six months to one year of relevant experience and/or training; or an equivalent combination of education and experience.
  • Experience as a Bank/Credit Union Teller is preferred but not mandatory.
  • Must be bondable.

TECHNICAL REQUIREMENTS:
  • Familiarity with PC hardware, desktop and network operating systems, and printers.
  • Ability to solve practical problems using available data and variables.
  • Recognize and resolve computer-related issues.
  • Knowledge of basic algebra and geometry.
  • Proficiency with general office equipment.

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