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Evening Computer Operations Specialist

2 months ago

Tallahassee, Florida, United States United Solutions Company Full time
Job Overview

POSITION SUMMARY:

The main objective of each team member is to support United Solutions in fulfilling its Mission:

United Solutions Company aims to deliver high-quality products and services through advanced technology, prioritizing service and collaboration to assist our clients in staying competitive and profitable.

Responsible for managing computer systems, related hardware, and other operational equipment. Engages in supportive tasks within computer operations.

KEY RESPONSIBILITIES:
  • Exhibit a professional and courteous demeanor with colleagues and business associates.
  • Maintain awareness of the company's values, policies, and procedures, reflecting these in all interactions to ensure confidentiality.
  • Monitor computer displays and peripheral devices for error notifications to identify faulty outputs, machine halts, or alerts; report issues to the supervisor.
  • Prepare peripheral devices with necessary materials such as tapes and printer paper for operational tasks.
  • Monitor equipment to ascertain the conclusion of operational runs and consult schedules for subsequent assignments.
  • Document the completion of tasks accurately.
  • Submit jobs for processing and verify their accuracy.
  • Ensure timely and correct transfer of data files, including ACH, Debit Card, Credit Card, Share Draft, and Bill Payer.
  • Assist in training fellow computer operators on all shift responsibilities and equipment operations.
  • Distribute computer-generated reports or upload spooled reports to the optical retrieval system.
  • Identify data processing discrepancies and inform the relevant personnel.
  • Record billable items on daily logs.
  • Conduct system backups and manage off-site backup file transfers.
  • Assist clients with inquiries, issues, or complaints.
  • Ensure that only authorized personnel gain access to the facility when answering intercoms.
  • Safeguard and respect company equipment and supplies, minimizing workplace distractions.
  • Learn to add, modify, delete, and restart jobs within the ISE Job Scheduler module.
  • Verify that reports and outputs are complete and of high quality before release.
  • In addition to notifying the supervisor and senior operator, alert data processing vendors or maintenance staff if errors or failures cannot be resolved.
  • Maintain consistent communication with the supervisor.
  • Ensure the security of the facility, computer systems, and confidentiality of data.
  • Perform additional duties as assigned and support all company areas and affiliates.

SKILL REQUIREMENTS:
  • Strong interpersonal skills, requiring a significant level of trust and diplomacy, alongside standard courtesy and tact.
  • Ability to read and interpret documents and compose routine reports and correspondence.
  • Capability to manage frequent interruptions and work under constant pressure.
  • Proficiency in typing, operating personal computers, and utilizing all functions of a mainframe computer system.
  • Ability to interpret various instructions provided in written, oral, diagrammatic, or schedule formats.
  • Capacity to troubleshoot issues that may arise during the shift.
  • Ability to read and interpret safety rules, operating instructions, and procedural manuals.
CANDIDATE PROFILE:
  • Bright
  • Verbal
  • Assertive
  • Approachable
  • Determined
  • Enthusiastic
  • Energetic
  • Flexible

EDUCATION / EXPERIENCE:
  • High school diploma or equivalent, with six months to one year of related experience and/or training; or an equivalent combination of education and experience.
  • Experience as a Bank/Credit Union Teller is preferred but not mandatory.
  • Must be bondable.

TECHNICAL REQUIREMENTS:
  • Familiarity with PC hardware, desktop and network operating systems, and printers.
  • Ability to solve practical problems using available data and variables.
  • Recognize and resolve computer-related issues.
  • Basic knowledge of algebra and geometry.
  • Proficiency with general office equipment.

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