Event Operations Supervisor

2 weeks ago

New Orleans, Louisiana, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY


Assists in overseeing the team while actively participating in the physical arrangement of event spaces (e.g., tables, chairs, dance floors, podiums, etc.) and executing events according to specified requirements and standards.

Aids in developing and guiding the team to deliver consistent, high-quality service. Communicates performance expectations and trains staff in operational processes. Monitors and manages financial and administrative responsibilities, including asset protection.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 3 years of experience in event management, food and beverage, or a related professional field.

CORE WORK ACTIVITIES

Supporting Event Operations

  • Ensures the Red Coat program is implemented in accordance with Catering Event Service minimum standards.
  • Delegates tasks to ensure timely room setups that meet Event Service Standards.
  • Manages departmental inventories and assets, including par levels and equipment maintenance.
  • Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
  • Ensures candy rotation on all meeting room setups (if applicable).
  • Establishes consistent standards for regular and VIP meeting room setups.
  • Conducts inspections of function rooms prior to each event to ensure compliance with specifications.
  • Maintains cleanliness and sanitation standards in all banquet operation areas.
  • Coordinates routine maintenance to ensure a quality meeting facility.
  • Acts as a liaison between Banquets, Event Planning, Event Delivery teams, and the group contact throughout the event.
  • Coordinates necessary departments to uphold meeting room standards.
  • Reviews the schedule weekly to ensure optimal space utilization.
  • Ensures function rooms are arranged according to event documentation (Banquet Event Orders, resumes, etc.) and customer specifications.

Delivering Exceptional Customer Service

  • Maintains a visible presence to customers at all times.
  • Remains available to resolve issues and/or propose alternatives to previous arrangements.
  • Sets a positive example for guest relations.
  • Engages with guests to gather feedback on product quality and service levels.
  • Addresses and resolves guest problems and complaints.
  • Empowers team members to deliver outstanding customer service.

Conducting Human Resources Activities

  • Establishes service goals for event service supervisors and staff to achieve Event Planner satisfaction objectives.
  • Ensures employees comprehend expectations and parameters.
  • Participates in all relevant meetings.
  • Leads shifts and actively engages in servicing events.
  • Communicates and executes departmental and property emergency procedures, ensuring staff are trained in safety protocols.
  • Conducts monthly department meetings with Event Service personnel.
  • Schedules staff to ensure shift coverage and meet business demands and productivity goals; critiques any variances.
The hourly pay range for this position is $24.04 to $29.81.

Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you're happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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