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Event Operations Manager

2 months ago

New Orleans, Louisiana, United States McGuire Moorman Full time

At McGuire Moorman, we are dedicated to crafting remarkable experiences by harmoniously integrating cuisine, service, and aesthetics. Our leadership team, comprising visionaries, is committed to delivering exceptional hospitality through careful attention to detail, engaging narratives, and outstanding dining, lodging, and retail experiences. We take pride in managing our properties and selectively pursuing initiatives that resonate with our core values. With a strong emphasis on respect, growth, and community, we offer a rewarding career in hospitality, fostering teamwork, inclusivity, and well-being in our breathtaking venues.

Position Overview:

The Event Operations Manager is tasked with overseeing captains, servers, and the setup for all events. This role involves managing the banquet department, upholding quality standards, and anticipating and meeting guest expectations as specified in event orders. The Event Operations Manager is also responsible for both long-term and short-term planning, daily operations of the banquet department, and managing the department's budget while ensuring expenses remain within set limits.

Benefits of Working with Us:

  • Competitive Salary with Bonus Opportunities
  • Reimbursement for Beverage Education
  • Generous Paid Time Off
  • Discounts on MML Properties (Hotel, Restaurant, Retail)
  • Health and Fitness Benefits
  • Comprehensive Medical, Dental, Vision, Disability, Life, and Pet Insurance
  • Retirement Plans
  • Parental Leave
  • Opportunities for Advancement and Promotion
  • Community Service Initiatives
  • Relocation Support

Key Responsibilities:

  • Oversee the fulfillment and execution of event contracts.
  • Serve as the primary contact for clients, in collaboration with the Banquet Captain, starting 24 hours before their event.
  • Conduct pre-shift meetings to review event orders and service standards.
  • Coordinate and execute meal and buffet setups with the Captains and Culinary Team.
  • Facilitate pre- and post-event meetings with clients to review expectations and logistics.
  • Manage payroll and tip distribution for team members post-event.
  • Ensure departmental operations align with budgetary constraints and revenue goals.
  • Oversee staffing levels, including hiring, training, and developing team members.
  • Maintain operational efficiency and productivity among event staff.
  • Possess comprehensive knowledge of service requirements for assigned functions.
  • Create and distribute schedules for the Events Team in a timely manner.
  • Submit requisitions for additional supplies to the Purchasing Department.
  • Delegate tasks to Event Captains with appropriate timelines.
  • Inspect event spaces for cleanliness and proper setup.
  • Address any deficiencies with relevant departments.
  • Establish a Daily Reporting System to keep all stakeholders informed.
  • Regularly assess departmental effectiveness and implement necessary adjustments.
  • Identify and address situations that compromise departmental standards.
  • Ensure compliance with grooming and uniform standards among staff.
  • Confirm adherence to event orders and resolve any issues.
  • Ensure all closing duties are completed before staff sign out.
  • Provide feedback, training, and support to all Banquets team members.
  • Promote a collaborative work environment to enhance productivity and morale.
  • Uphold departmental standards of quality and timing.
  • Ensure compliance with all company policies and procedures.
  • Participate in scheduled employee meetings and contribute suggestions for improvement.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 2 years of progressive experience in a high-end hospitality environment, with at least one year in a supervisory or managerial capacity.
  • Strong understanding of elevated dining service standards, wine and beverage programs, and culinary trends.
  • Exceptional leadership skills with the ability to inspire and motivate a diverse team.
  • Excellent interpersonal and communication abilities for effective interaction with guests, staff, and management.
  • Proven success in achieving financial targets and implementing cost control measures.
  • Outstanding problem-solving skills, with the ability to remain composed under pressure.
  • Proficient in restaurant management software, Google Suite, Tripleseat, POS systems, and Microsoft Office Suite.
  • Knowledge of health and safety regulations and compliance standards.
  • Willingness to work evenings, weekends, and holidays as needed.

Physical Requirements:
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may enable individuals with disabilities to perform the operations. While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers to handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Employee must be able to stand for extended periods of time. Employee must be able to maneuver the property swiftly without assistance. The employee must occasionally lift and move up to 25 pounds and standard banquet furniture without assistance. Will request assistance or utilize a cart when necessary. Specific vision abilities this position requires include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Background Check:
If an offer is extended for this position, you must undergo a comprehensive background check. This process may include verification of employment history, education credentials, criminal records, and other relevant information. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.

McGuire Moorman is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend all qualified applicants to be given equal opportunity and that selection decisions be based on job-related factors.

Compensation details: Yearly Salary