Private Events Supervisor
2 weeks ago
Job Overview:
The Event Operations Coordinator plays a crucial role in supporting the Event Sales Manager in the execution of private gatherings while managing club activities and ensuring a high level of guest satisfaction.
This hybrid position involves leading the front-of-house (FOH) and event personnel to adhere to service standards and providing necessary resources for successful events.
This is a full-time, in-person role.Key Responsibilities:
Event Coordination:
Oversee client interactions and event planning from initial booking to final execution.
Collect and organize event specifics, including layouts, schedules, and catering options.
Facilitate tastings, final walkthroughs, and Banquet Event Order (BEO) meetings to prepare FOH and back-of-house (BOH) teams for successful delivery.
Act as the Manager on Duty (MOD) during events, ensuring compliance with BEO specifications.
Assist the Event Sales Manager in their absence and vice versa.
Document consumption and bar details post-event and issue final billing.
Build and maintain relationships with clients, staff, and vendors to promote repeat business.
Club Operations:
Enhance member and guest experiences by managing daily operations and gathering feedback.
Collaborate with the Director of Operations and management team to create and implement service protocols.
Utilize Property Management System (PMS) to gather and leverage guest information for improved service.
Maintain service efficiency while upholding quality standards.
Foster connections with members and encourage team members to do the same.
Conduct table visits to assess and address guest needs and service interruptions.
Maintain open communication with the Assistant General Manager (AGM) and/or General Manager (GM) regarding daily operations.
Service & Team Relations:
Lead by example to uphold service standards and maintain direct communication with team members.
Identify and address service gaps.
Conduct regular performance evaluations and provide ongoing feedback.
Ensure staff punctuality and manage payroll discrepancies.
Support FOH staff in service needs and maintain open lines of communication with the kitchen.
Staff Training:
Conduct daily pre-service briefings.
Train staff according to service manuals and conduct regular menu knowledge assessments.
Follow up on staff training with additional evaluations.
Administrative Duties:
Ensure compliance with regulatory standards.
Adhere to employee policies as outlined in the company handbook.
Respond promptly to communications.
Collaborate with management to ensure accurate invoice processing.
Assist GM in enhancing profitability by capturing revenue and minimizing losses.
Maintain inventory levels of operational supplies and perform nightly cash register audits.
Document any damaged items in the maintenance log.
Adopt a professional, productive, and positive management approach.
Qualifications:
Minimum of 1 year in event management/execution.
Bachelor's Degree preferred but not mandatory.
Minimum of 1 year in hospitality experience.
Availability to work evenings and weekends.
Ability to stand for extended periods.
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