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Amusement Operations Supervisor
2 months ago
Position Summary: The Amusement Park Manager is tasked with ensuring the safe, efficient, and clean operation of Carousel Gardens Amusement Park and Storyland Play Area.
Key Responsibilities: The following duties are essential to the role:
- Manage the safe and effective functioning of the amusement park.
- Train, schedule, and oversee staff to guarantee exceptional customer service while adhering to budgetary constraints.
- Design and implement motivational programs for staff members.
- Develop training sessions and workshops for Supervisors and Leads.
- Assist in overall park safety training and participate in safety meetings.
- Address in-park incidents and manage ride shutdown situations.
- Ensure the ticketing system operates smoothly and provides a positive user experience.
- Maintain adequate stock levels in operational areas and place orders as necessary.
- Communicate with maintenance personnel regarding ride issues, including downtime and safety protocols.
- Ensure staff are well-versed in incident response procedures.
- Address guest inquiries and concerns both in person and through electronic means.
- Maintain a prominent and approachable presence during operational hours.
- Foster positive relationships with vendors, other departments, and staff.
- Coordinate with various departments to ensure successful execution of internal events.
- Manage all disciplinary matters effectively.
- Participate in the development and facilitation of staff training and orientation programs.
- Ensure timely completion and approval of all time sheets and schedules in accordance with payroll policies.
Supervisory Duties:
- Oversee all Amusement Park personnel.
- Act as a direct report to supervisors and team leads.
- Execute supervisory responsibilities in alignment with organizational policies and legal standards.
- Responsibilities include interviewing, hiring, and training staff; planning, assigning, and directing work; evaluating performance; recommending rewards and disciplinary actions; and resolving complaints.
- Availability to work evenings, weekends, and holidays is required.
Qualifications and Educational Requirements:
- High school diploma is required; a Bachelor's degree is preferred.
- Possession of a valid driver's license.
- A minimum of five years of supervisory experience managing frontline staff.
- Ability to cultivate a positive rapport with team members to achieve objectives through motivation and delegation.
- Capability to maintain confidentiality regarding sensitive issues such as payroll and employee health matters.
- Proficiency in evaluating processes and suggesting improvements for efficiency.
- Ability to work independently and make informed decisions, handling confidential matters as necessary.
- Completion of AIMS/NAARSO Operations Level 1 is required at the earliest opportunity.
- Completion of International Ride Training Instructor Course is required at the earliest opportunity.
- Completion of CPR/First Aid training is required at the earliest opportunity.
- Completion of OSHA 10 training within the first year of employment is required.
Sustainability Commitment:
City Park employees are encouraged to minimize our environmental impact by actively seeking ways to reduce waste and energy consumption, protect natural park habitats and wildlife, and serve as role models for our patrons through education and example.
Cultural Diversity:
City Park Conservancy values diversity, teamwork, and responsiveness. Employees will engage with a diverse group of colleagues and visitors and are expected to set aside personal opinions and biases during their employment. Our mission is to foster a positive work environment for all employees, regardless of their backgrounds, and to cultivate a climate of respect.
Physical Requirements:
The physical demands outlined here are essential for performing the key functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to fulfill these functions. While executing the responsibilities of this role, the employee will be required to frequently move between worksites, communicate with others, engage in repetitive motions, operate machinery or tools, and drive vehicles or heavy equipment.
Occasional climbing of ladders and stairs, maneuvering in various positions, and remaining stationary for extended periods may be necessary. The employee may also need to balance, stoop, kneel, crouch, reach, push, pull, grasp, talk, or hear. Specific vision capabilities required may include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The role may require the employee to regularly lift or move objects up to 20 lbs and occasionally lift or move objects up to 50 lbs.
Work Environment:
The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While fulfilling the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, cleaning chemicals, outdoor weather conditions, and extreme temperatures. The employee may frequently encounter extreme cold, vibrations, wet and/or humid conditions. The noise level in the work environment is typically normal for an outdoor setting, with occasional elevated sound levels during special events.
Benefits:
A competitive benefits package is offered.
Availability to work evenings, weekends, and holidays is required. The position typically involves 40+ hours per week.
