Event Operations Manager

2 weeks ago


New Orleans, Louisiana, United States Common House Full time

Job Overview:

The Event Operations Manager plays a crucial role in supporting the Event Sales Manager by facilitating private gatherings while managing club activities and ensuring guest satisfaction.

This dynamic position involves directing front-of-house and event personnel to adhere to service protocols and providing essential resources.

This is a full-time, in-person role.

Key Responsibilities:

Event Coordination:
Oversee client interactions and event planning from initial booking to final execution.
Collect and arrange event specifics, including layouts, schedules, and catering options.
Lead tastings, final inspections, and BEO discussions to prepare teams for successful execution.
Act as the Manager on Duty (MOD) during events, ensuring compliance with BEO specifications.
Assist the Event Sales Manager during their absence and vice versa.
Document consumption and bar details after events and issue final billing.
Build and maintain relationships with clients, staff, and vendors to promote repeat business.

Club Oversight:
Enhance member and guest experiences by managing daily operations and gathering feedback.
Collaborate with the Director of Operations and management team to create and implement service standards.
Utilize property management systems to gather and apply guest information for improved service.
Maintain service efficiency while upholding quality standards.
Foster connections with members and encourage team engagement.
Conduct table visits to assess and address guest needs and service interruptions.
Maintain open communication with the AGM and/or GM regarding daily operations.

Service & Team Relations:
Lead by example to uphold service excellence and maintain direct communication with team members.
Identify and rectify service gaps.
Conduct regular performance evaluations and provide ongoing feedback.
Ensure staff punctuality and manage payroll discrepancies.
Support front-of-house staff in service requirements and maintain open dialogue with the kitchen.

Team Development:
Conduct daily pre-service briefings.
Train staff according to service protocols and conduct regular menu knowledge assessments.
Follow up on staff training with additional evaluations.

Administrative Duties:
Ensure compliance with relevant regulations and standards.
Adhere to employee policies as outlined in the company handbook.
Respond promptly to communications.
Collaborate with management to ensure accurate invoice processing.
Assist in enhancing profitability by capturing revenue and minimizing losses.
Maintain inventory levels of operational supplies and perform nightly cash register reconciliations.
Document any damaged items appropriately.
Adopt a professional, productive, and positive management approach.

Qualifications:
Minimum of 1 year in event management/execution
Bachelor's Degree preferred but not mandatory
Minimum of 1 year in hospitality experience
Availability to work evenings and weekends
Ability to stand for extended periods of time

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