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Event Operations Supervisor

2 months ago

New Orleans, Louisiana, United States Legends Full time
About the Role

We are seeking a highly skilled and experienced Event Operations Supervisor to join our team at Legends. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our events, ensuring a seamless and exceptional guest experience.

Key Responsibilities
  • Supervise event staff and perform special projects as requested
  • Train and work with team members, assign and direct work, appraise performance, and address guest complaints and resolve problems
  • Prepare daily line schedules for associates and ensure proper procedures are followed
  • Work with internal departments, including Sales and Marketing and Human Resources, to ensure effective communication and collaboration
  • Ensure staff compliance with established guest experience, security, sales, and record-keeping policies and procedures
  • Assist in the setup and breakdown of all events and work in multiple roles, including warehouse, front of house, or with client relations
  • Inform staff of any changes in policy, procedure, and operations and liaise between Legends Global Merchandise and partners, including building security and maintenance
  • Complete other duties as assigned by management
Requirements
  • At least 18 years of age
  • High school diploma or equivalent; some college preferred
  • Minimum of three years relevant industry experience required; prior supervisory experience strongly preferred
  • Proven operational experience in a high-volume environment
  • Organized and able to execute on the operations side of the business
  • Proficient in Microsoft Office (Word, Excel, PowerPoint); POS ticketing systems a plus
  • Quick learner with ability to handle multiple projects and meet deadlines
  • Ability to work well with and manage different personalities
  • Entrepreneurial spirit, energetic and outgoing personality with a creative and proactive approach to work
  • Excellent written and verbal communication skills
  • Ability to build and maintain effective working relationships with team members and willingness to set and maintain high standards of performance
  • Ability to operate independently and with discretion and work effectively under pressure
  • Highly organized and self-motivated with strong time management skills
  • Strong leadership skills with excellent oral and written communication skills
  • Ability to manage multiple tasks and priorities and easily adapt to ever-changing and fast-paced situations
  • Ability to stand, walk, bend, and move throughout the venue and at other offsite locations for extended periods of time
  • Ability to work in a variety of different elements/environments, including outdoor weather conditions and warehouse
  • Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form
  • Ability to communicate effectively with event personnel and Legends Global Merchandise management
  • Basic knowledge of word processing, e-mail/Internet software, and Excel Spreadsheet software
  • Flexible to work extended hours, including late nights, weekends, and holidays
  • Practice safe work habits, follow all safety policies and procedures, and regulations, including Legends' COVID Preparedness Plan and Standard Operating Procedures
What We Offer

We offer a competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and a 401(k) plan.