Event Operations Manager

2 weeks ago

New Orleans, Louisiana, United States McGuire Moorman Full time

At McGuire Moorman, we are dedicated to crafting memorable moments by expertly combining cuisine, service, and ambiance. Our leadership team, comprised of industry innovators, is committed to delivering exceptional hospitality through a keen focus on detail, engaging narratives, and remarkable dining, lodging, and retail experiences. We take pride in managing our venues, selectively engaging in projects that resonate with our foundational vision and principles. With a strong emphasis on respect, development, and community engagement, we provide a rewarding career in hospitality, fostering collaboration, inclusivity, and wellness in our beautiful settings.

Position Overview:

The Event Operations Manager is tasked with overseeing the captains, servers, and setup for all events. This role involves managing the banquet division, ensuring quality standards are upheld, and anticipating and meeting guest expectations as detailed in event orders. The Event Operations Manager is also responsible for both long-term and short-term planning, daily operations of the banquet division, as well as implementing and monitoring the budget while managing expenses within set financial parameters.

Why McGuire Moorman?

  • Competitive Salary with Bonus Opportunities
  • Reimbursement for Beverage Education
  • Generous Paid Time Off
  • Discounts at McGuire Moorman Properties (Hotel, Restaurant, Retail)
  • Health and Fitness Benefits
  • Comprehensive Medical, Dental, Vision, Disability, Life, and Pet Insurance
  • Retirement Plans
  • Parental Leave Policies
  • Opportunities for Advancement and Promotion
  • Community Engagement Initiatives
  • Relocation Support

Key Responsibilities:

  • Oversee the fulfillment and execution of event contracts.
  • Serve as the primary contact for clients starting 24 hours before their event.
  • Conduct pre-shift meetings to review event orders and service standards.
  • Coordinate meal and buffet setups with the Captains and Culinary Team.
  • Facilitate pre- and post-event meetings with clients to discuss expectations and logistics.
  • Manage payroll and tip distribution for team members post-event.
  • Ensure departmental operations align with budgetary guidelines.
  • Manage staffing levels, including hiring, training, and developing team members.
  • Ensure operational efficiency and productivity of event staff.
  • Maintain comprehensive knowledge of service requirements for assigned events.
  • Create and distribute the Events Team schedule promptly.
  • Request additional supplies as needed and submit requisitions to the Purchasing Department.
  • Delegate tasks to Event Captains with clear timelines.
  • Inspect event spaces for cleanliness and proper setup.
  • Address any deficiencies with relevant departments.
  • Establish a Daily Reporting System to keep all stakeholders informed.
  • Regularly assess departmental effectiveness and implement necessary adjustments.
  • Identify and address situations that may compromise departmental standards.
  • Ensure staff grooming and uniform standards are met.
  • Confirm compliance with event orders and resolve any issues.
  • Ensure all closing duties are completed before staff sign out.
  • Provide ongoing feedback, training, and support to the Banquets team.
  • Promote a collaborative work environment to enhance productivity and morale.
  • Maintain high standards of quality and timing.
  • Ensure adherence to all company and departmental policies and procedures.
  • Participate in scheduled employee meetings and contribute suggestions for improvement.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 2 years of progressive experience in a high-end hospitality environment, with at least one year in a supervisory or managerial capacity.
  • Strong understanding of elevated dining service standards, wine and beverage programs, and culinary trends.
  • Excellent leadership skills, with the ability to inspire and motivate a diverse team.
  • Exceptional interpersonal and communication abilities, effectively engaging with guests, staff, and management.
  • Proven success in achieving financial targets and implementing cost control measures.
  • Outstanding problem-solving skills, with the ability to make quick decisions under pressure.
  • Proficient in restaurant management software, Google Suite, Tripleseat, POS systems, and Microsoft Office Suite.
  • Knowledge of health and safety regulations and compliance standards.
  • Flexibility to work evenings, weekends, and holidays as required.

Physical Requirements:
The physical demands outlined here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these operations. While performing the duties of this position, the employee is regularly required to communicate effectively. The employee frequently uses hands or fingers to handle objects, tools, or controls. The employee frequently stands, walks, sits, reaches with hands and arms, climbs or balances, and stoops, kneels, crouches, or crawls. The employee must be able to stand for extended periods and maneuver the property swiftly. The employee must occasionally lift and move up to 25 pounds and standard banquet furniture. Assistance or a cart may be utilized when necessary. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is typically moderate.

Background Check:
If an offer is extended for this position, a comprehensive background check will be conducted. This process may include verification of employment history, educational credentials, criminal records, and other relevant information. By applying for this position, you acknowledge and agree to the background check process as a condition of employment.

McGuire Moorman is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend for all qualified applicants to be given equal opportunity, and selection decisions will be based on job-related factors.



Compensation details: Yearly Salary



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