Event Operations Manager

2 weeks ago

New Orleans, Louisiana, United States McGuire Moorman Full time

At McGuire Moorman, we are dedicated to crafting exceptional experiences by harmoniously integrating cuisine, service, and ambiance. Our team, led by innovative leaders, is committed to delivering refined hospitality through careful attention to detail, immersive storytelling, and extraordinary dining, lodging, and retail experiences. We take pride in managing our venues, selectively pursuing opportunities that resonate with our core vision and values. With a strong emphasis on respect, growth, and community, we offer a rewarding career in hospitality, fostering teamwork, inclusivity, and well-being in our beautiful locations.

Position Overview:

The Banquet Operations Manager is tasked with overseeing captains, servers, and setup for all events. This role includes managing the banquet department, upholding quality standards, and anticipating and meeting guest expectations as specified in banquet event orders. Furthermore, the Banquet Operations Manager is responsible for both long-term and short-term planning, as well as the daily operations of the banquet department, which includes implementing and monitoring the department's budget and managing expenses within financial constraints.

Why Choose McGuire Moorman:

  • Competitive Salary with Bonus Opportunities
  • Reimbursement for Beverage Education
  • Generous Paid Time Off
  • Discounts on McGuire Moorman Properties (Hotel, Restaurant, Retail)
  • Health and Fitness Benefits
  • Comprehensive Medical, Dental, Vision, Disability, Life, and Pet Insurance
  • Retirement Savings Plans
  • Parental Leave Policies
  • Opportunities for Advancement and Promotion
  • Community Engagement Initiatives
  • Relocation Support

Key Responsibilities:

  • Oversee the fulfillment and execution of event contracts.
  • Serve as the primary contact for clients starting 24 hours before their event.
  • Conduct pre-shift meetings to review banquet event orders and service standards.
  • Coordinate and execute meal and buffet setups with the Captains and Culinary Team.
  • Facilitate pre- and post-event meetings with clients to review expectations and requests.
  • Complete payroll and tip distribution for team members post-event.
  • Ensure departmental operations align with budgetary guidelines.
  • Manage staffing levels, including hiring, training, and developing team members.
  • Maintain operational efficiency and productivity of event staff.
  • Ensure comprehensive knowledge of service requirements for assigned functions.
  • Create and post schedules for the Events Team promptly.
  • Request additional supplies as needed and submit requisitions to the Purchasing Department.
  • Delegate tasks to Event Captains with clear timelines for completion.
  • Inspect event spaces for cleanliness and proper setup.
  • Address any deficiencies with relevant departments.
  • Establish a Daily Reporting System to keep all stakeholders informed.
  • Periodically assess departmental effectiveness and make necessary adjustments.
  • Identify and delegate tasks that compromise departmental standards.
  • Monitor employee grooming and uniforms to ensure compliance.
  • Ensure alignment with banquet event orders and resolve any issues.
  • Confirm all closing duties are completed before staff sign out.
  • Provide feedback, training, and support to all Banquets team members.
  • Promote a collaborative work environment to maximize productivity and morale.
  • Adhere to departmental standards of quality and timing.
  • Ensure compliance with all company and departmental policies and procedures.
  • Attend all scheduled employee meetings and contribute suggestions for improvement.
  • Perform additional duties as assigned.

Qualifications:

  • Minimum of 2 years of progressive experience in a high-end hospitality environment, with at least one year in a supervisory or managerial capacity.
  • Strong understanding of elevated dining service standards, wine and beverage programs, and culinary trends.
  • Exceptional leadership skills, with the ability to inspire and motivate a diverse team.
  • Excellent interpersonal and communication abilities, capable of effectively engaging with guests, staff, and management.
  • Proven history of achieving financial goals, implementing cost control measures, and enhancing profitability.
  • Outstanding problem-solving skills, with the capacity to make quick decisions and manage stressful situations effectively.
  • Proficient in restaurant management software, Google Suite, Tripleseat, POS systems, and Microsoft Office Suite.
  • Knowledge of health and safety regulations and compliance standards.
  • Willingness to work evenings, weekends, and holidays as needed.

Physical Requirements:
The physical demands outlined here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these operations. While fulfilling the duties of this position, the employee is regularly required to communicate effectively. The employee frequently uses hands or fingers to handle or feel objects, tools, or controls. The employee is often required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must be able to stand for extended periods and maneuver the property swiftly. The employee must occasionally lift and move up to 25 pounds and standard banquet furniture without assistance, requesting help or using a cart when necessary. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is typically moderate.

Background Check:
Upon receiving an offer for this position, candidates must undergo a comprehensive background check. This process may include verification of employment history, educational credentials, criminal records, and other relevant information. By applying for this position, candidates acknowledge and agree to the background check process as a condition of employment.

McGuire Moorman is an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, age, marital status, sexual orientation, disability, veteran status, or any other prohibited basis. We intend for all qualified applicants to be given equal opportunity, with selection decisions based on job-related factors.



Compensation Details: Yearly Salary



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