Principal Site Reliability Engineer

2 days ago

Charlotte, North Carolina, United States BrightSpeed Full time
Transforming the Future of Internet Connectivity

At Brightspeed, we're redefining the way people live, work, and connect by delivering fast, reliable internet connections and exceptional customer experiences across the Midwest and South. Our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to underserved rural markets, while delivering best-in-class customer experiences.

We're seeking a Principal Site Reliability Engineer to join our growing team. In this role, you'll implement and maintain monitoring systems to track the performance and availability of business-critical systems and infrastructure, using metrics to identify trends and potential issues. You'll work closely with development teams, operations, and other stakeholders to ensure that new services and features are reliable and scalable.

Key Responsibilities:

  • Design and implement monitoring systems to track system performance and availability
  • Respond to system outages and performance issues, performing root cause analysis to prevent recurrence
  • Develop scripts and tools to automate repetitive tasks, such as deployment, scaling, and monitoring
  • Collaborate with development teams, operations, and stakeholders to ensure new services and features are reliable and scalable
  • Work on reducing latency and improving data transmission speed across the network
  • Define and measure Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure services meet performance and availability targets
  • Conduct postmortems after incidents to identify areas for improvement
  • Lead a team of site reliability engineers, mentoring them on support activities required for system reliability
Requirements:

  • Master's degree in computer science, telecommunications, or similar areas, with a minimum of 10 years software engineering experience, including 5 years as a site reliability engineer
  • Proven track record of managing mission-critical customer-facing applications for reliability
  • 5+ years of experience supporting operations and maintenance for cloud-native applications in production, fault-tolerant, self-healing, scalable, and high-availability
  • Excellent troubleshooting and problem-solving skills, with a keen attention to detail to identify and resolve complex production issues
  • Deep understanding of cloud computing platforms (GCP) and containerization technologies (e.g., Docker, Kubernetes)
  • Solid experience with core Kubernetes concepts, such as Pods, Workloads, Services, Ingress/Egress, Deployments, ConfigMaps, HPA, Liveliness Probe, and Secrets
  • Strong knowledge of infrastructure as code tools (e.g., Terraform, Ansible, ArgoCD) and CI/CD pipelines
  • Strong experience working with integration of code quality tools (SonarQube or Checkmarx) with CI/CD pipelines
  • Strong experience with monitoring, logging, and observability tools like Splunk, GCP log, Dynatrace, etc.
  • Ability to work independently and as part of a collaborative team, effectively communicating technical concepts to both technical and non-technical stakeholders
  • Proven written and verbal communication skills, including presentations using tools like PowerPoint
Why Join Us?

We prioritize hiring talent in the Charlotte area, whenever possible, to make it a vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. We invest in technology that enables our entire team to stay connected. We offer competitive compensation and comprehensive benefits, reflecting our underlying belief in promoting overall wellness through physical, emotional, and financial health. Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.

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