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Principal Site Reliability Engineer

2 months ago

Charlotte, North Carolina, United States BrightSpeed Full time

Job Summary

BrightSpeed is seeking a highly skilled Principal Site Reliability Engineer to join our team. As a key member of our engineering organization, you will play a critical role in designing and building a world-class fiber network and ensuring the reliability and scalability of our systems.

Key Responsibilities

  • Implement and maintain monitoring systems to track the performance and availability of business-critical systems and infrastructure using metrics to identify trends and potential issues.
  • Respond to system outages and performance issues, performing root cause analysis to prevent recurrence.
  • Develop scripts and tools to automate repetitive tasks, such as deployment, scaling, and monitoring.
  • Work closely with development teams, operations, and other stakeholders to ensure that new services and features are reliable and scalable.
  • Work on reducing latency and improving the speed of data transmission across the network.
  • Define and measure Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure services meet required performance and availability targets.
  • Conduct postmortems after incidents to identify what went wrong and what can be improved.
  • Work with Lead Application owners and internal Change Management to review code changes and support deployments.
  • Lead the team of site reliability engineers onshore/offshore, mentor them for support activities required for system reliability.

Requirements

  • Master's degree in computer science, telecommunications, or similar areas, with a minimum of 10 years software engineering experience, including a minimum of 5 years as a site reliability engineer.
  • Proven track record of managing mission-critical customer-facing applications for reliability.
  • 5+ years of experience supporting operations and maintenance for cloud-native applications in production that are fault-tolerant, self-healing, scalable, and high available.
  • Excellent troubleshooting and problem-solving skills, with a keen attention to detail to identify and resolve complex production issues.
  • Deep understanding of cloud computing platforms (GCP) and containerization technologies (e.g., Docker, Kubernetes).
  • Solid experience with core Kubernetes concepts such as Pods, Workloads, Services, Ingress/Egress, Deployments, ConfigMaps, HPA, Liveliness Probe, and Secrets.
  • Strong knowledge of infrastructure as code tools (e.g., Terraform, Ansible, ArgoCD) and CI/CD pipelines.
  • Strong experience working with integration of code quality tool (SonarQube or Checkmarx) with CI/CD pipeline.
  • Strong experience with monitoring, logging, and observability tools like, Splunk, GCP log, Dynatrace, etc.
  • Ability to work independently and as part of a collaborative team, effectively communicating technical concepts to both technical and non-technical stakeholders.
  • Must have proven written and verbal communication skills, including presentations using tools like PowerPoint.
  • Must have ability to communicate and abstract the messaging to multiple target audiences including Sr business & IT leadership, technology, and business teams.

Preferred Qualifications

  • Certifications such as Google Professional Cloud DevOps Engineer or AWS Certified DevOps Engineer.