Guest Services Representative
2 days ago
Hotel Equities, a leading hotel development and hospitality management company, is seeking a highly skilled Guest Services Representative to join our team at the newly renovated Crowne Plaza in Virginia Beach, VA.
Key Responsibilities- Guest Services: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
- Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments, while maintaining accurate records and ensuring a smooth guest experience.
- Communication: Respond to telephone and in-person inquiries, providing accurate and timely information to guests and colleagues.
- Problem-Solving: Resolve guest complaints and concerns in a fair and efficient manner, ensuring a positive experience for all guests.
- Teamwork: Collaborate with colleagues to ensure seamless operations and excellent guest service, adhering to company standards and policies.
- Education: High School diploma or equivalent required.
- Experience: Previous experience in a hotel or hospitality setting, preferably with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide exceptional customer service.
- Availability: Ability to work a flexible schedule, including nights, weekends, and holidays.
- Competitive Salary: Attractive compensation package, including medical, dental, and vision benefits.
- Opportunities for Growth: Career advancement opportunities and training programs to support professional development.
- Employee Perks: Access to employee assistance programs, flexible spending accounts, and other benefits.
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Guest Service Representative
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