Guest Services Representative

2 days ago


Virginia Beach, Virginia, United States Hotel Equities Full time
Job Summary

Hotel Equities, a leading hotel development and hospitality management company, is seeking a highly skilled Guest Services Representative to join our team at the newly renovated Crowne Plaza in Virginia Beach, VA.

Key Responsibilities
  • Guest Services: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk, handling check-ins, check-outs, and room assignments, while maintaining accurate records and ensuring a smooth guest experience.
  • Communication: Respond to telephone and in-person inquiries, providing accurate and timely information to guests and colleagues.
  • Problem-Solving: Resolve guest complaints and concerns in a fair and efficient manner, ensuring a positive experience for all guests.
  • Teamwork: Collaborate with colleagues to ensure seamless operations and excellent guest service, adhering to company standards and policies.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a hotel or hospitality setting, preferably with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and provide exceptional customer service.
  • Availability: Ability to work a flexible schedule, including nights, weekends, and holidays.
Benefits
  • Competitive Salary: Attractive compensation package, including medical, dental, and vision benefits.
  • Opportunities for Growth: Career advancement opportunities and training programs to support professional development.
  • Employee Perks: Access to employee assistance programs, flexible spending accounts, and other benefits.


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