Guest Services Representative
2 weeks ago
Position Overview:
As a key member of our team at Virginia Beach Hotel Association, the Front Desk Agent plays a vital role in delivering exceptional service to our guests. This position is ideal for individuals who are passionate about hospitality and thrive in a dynamic environment.
Key Responsibilities:
- Assist guests with the check-in and check-out processes, ensuring a seamless experience.
- Handle incoming phone calls, addressing inquiries and processing requests in a timely manner.
- Maintain a positive rapport with guests, actively resolving any complaints to enhance satisfaction.
- Stay informed about hotel services, room rates, and special promotions to provide accurate information to guests.
- Secure and manage a cash bank to facilitate transactions.
- Verify guest information upon arrival and departure, ensuring accuracy in billing.
- Communicate essential guest information to relevant departments to fulfill special requests.
- Collaborate with housekeeping to resolve discrepancies in room status.
- Utilize brand systems to maintain guest information and hotel occupancy records.
Qualifications:
Candidates should possess:
- Strong mathematical and basic accounting skills.
- Proficiency in computer applications, including Word and Outlook.
- The ability to stand for extended periods and work flexible hours, including nights, weekends, and holidays.
Desired Attributes:
- Excellent organizational skills and attention to detail.
- Ability to work independently and collaboratively within a diverse team.
- Strong communication skills, both written and verbal.
- A commitment to professionalism and ethical conduct.
- A customer-focused mindset with a strong work ethic.
Benefits:
We offer a comprehensive benefits package that includes:
- Health Benefits: Medical, Dental, and Vision coverage.
- Paid Time Off for work-life balance.
- Employee Assistance Program for personal support.
- Company-paid Short Term Disability and Life Insurance.
- 401K plan with company matching.
- Flexible Spending Accounts for healthcare and dependent care.
- Travel discounts for associates.
This position provides an excellent opportunity to grow within the hospitality industry while contributing to a positive guest experience.
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States Harmony Hospitality Full timeGuest Services Representative at Harmony HospitalityAre you enthusiastic, personable, and approachable? This position could be an excellent match for you.About the company: Become a part of our team at Harmony Hospitality, where we focus on delivering exceptional service to our patrons while maximizing room revenue and occupancy rates.Position Overview:The...
-
Guest Service Representative
4 days ago
Virginia Beach, Virginia, United States Wyndham Hotels & Resorts Full timeJob SummaryThe Guest Service Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins...
-
Guest Services Representative
1 week ago
Virginia Beach, Virginia, United States VIRGINIA BEACH HOTEL ASSOCIATION Full timePosition OverviewThe Guest Services Representative plays a crucial role in ensuring a pleasant experience for all visitors. This position involves a variety of responsibilities, including guest registration, checkout procedures, and handling financial transactions.Job Summary and BenefitsAt the Virginia Beach Hotel Association, we foster a welcoming and...
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States VSA Resorts Full timePosition Title: Front Desk Agent (Full-Time & Part-Time)Department: Front OfficeOverview:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. The Front Desk Agent plays a crucial role in managing guest interactions, addressing inquiries related to hotel services, and providing travel...
-
Guest Services Representative
1 week ago
Virginia Beach, Virginia, United States VSA Resorts Full timePosition Title: Front Desk Agent (Full-Time & Part-Time)Department: Front OfficeOverview:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. This role involves addressing inquiries related to hotel services, assisting with guest registration, and providing travel information.Key...
-
Guest Services Representative
1 week ago
Virginia Beach, Virginia, United States VSA Resorts Full timePosition Title: Front Desk Agent (Full-Time & Part-Time)Department: Front OfficeSummary:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. The role involves addressing inquiries related to hotel services, assisting with guest registration, and providing travel guidance.Key...
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States VSA Resorts Full timePosition Title: Front Desk Agent (Full-Time & Part-Time)Department: Front OfficeOverview:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. The Front Desk Agent plays a crucial role in addressing customer inquiries related to hotel services, assisting with guest registration, and providing...
-
Guest Services Representative
1 week ago
Virginia Beach, Virginia, United States VSA Resorts Full timePosition Title: Front Desk Agent (Full-Time & Part-Time)Department: Front OfficeOverview:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. The Front Desk Agent plays a vital role in managing guest registrations, addressing inquiries related to the hotel, and providing travel guidance.Key...
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States VSA Resorts Full timeFront Desk Agent (Full-Time & Part-Time)Department: Front OfficeSummary:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. This role involves addressing inquiries related to the hotel, managing guest registrations, and providing travel information. The Front Desk Agent plays a crucial role...
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States Vacatia, Inc. Full timeJob OverviewCompany Overview:Vacatia, Inc. is a pioneering company in the hospitality sector, transforming the timeshare experience through innovative booking and stay solutions. Our properties are strategically located in prime destinations, offering guests easy access to local attractions, dining, and entertainment.Position Summary:The Full-time Front Desk...
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States Best Western Center Inn Full timeJob OverviewBenefits and AdvantagesFlexible Work HoursPerformance IncentivesPosition SummaryWe are looking for a warm and welcoming Front Desk Agent to deliver outstanding service to our hotel patrons. The Front Desk Agent will facilitate the check-in and check-out procedures, distribute room keys, and handle payment transactions. Additional duties include...
-
Guest Services Representative
1 week ago
Virginia Beach, Virginia, United States Best Western Center Inn Full timeJob OverviewWe are looking for a dedicated and welcoming Front Desk Agent to deliver outstanding service to our valued guests at Best Western Center Inn. This role is essential in ensuring a smooth check-in and check-out experience, managing room key distribution, and handling payment transactions.Benefits and PerksFlexible Work HoursPerformance...
-
Guest Services Representative
1 week ago
Virginia Beach, Virginia, United States Best Western Center Inn Full timeJob OverviewWe are looking for a dedicated and personable Front Desk Agent to deliver outstanding service to our guests at Best Western Center Inn. The ideal candidate will manage the check-in and check-out processes, provide room keys, and handle payment transactions efficiently.Benefits and PerksFlexible SchedulingIncentive ProgramKey...
-
Guest Services Representative
7 days ago
Virginia Beach, Virginia, United States IHOP Full timeJob Summary:We are seeking a highly skilled and customer-focused Host to join our team at IHOP. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience.Key Responsibilities:Greet and seat guests promptly and courteouslyProcess To-Go and Delivery OrdersManage Wait List during peak hoursProvide menu...
-
Guest Services Attendant
2 weeks ago
Virginia Beach, Virginia, United States Hilton Grand Vacations Full timeJoin Our Team at Hilton Grand Vacations Now Offering Daily Pay* We are seeking a personable individual who loves to welcome guests and share the vibrant amenities available at our resort. As a vital member of our team, you will have the opportunity to delight every guest. Key Responsibilities: As a Guest Services Attendant, you will warmly greet and escort...
-
Bakery Service Representative
7 days ago
Virginia Beach, Virginia, United States Nothing Bundt Cakes Full timeAbout the RoleWe are seeking a part-time Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be responsible for providing exceptional customer service and creating a welcoming environment for our guests.Key ResponsibilitiesProvide excellent customer service and ensure a positive experience for all...
-
Customer Service Representative
2 days ago
Virginia Beach, Virginia, United States Ynot Italian Inc Full timeJob SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to our guests. This includes taking orders, handling customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesTake orders and process transactions accurately and efficientlyProvide excellent customer service, ensuring a...
-
Customer Service Representative
5 days ago
Virginia Beach, Virginia, United States BOTH, Inc. dba Golden Corral Full timeAbout the RoleWe are seeking a highly motivated and friendly Customer Service Representative to join our team at BOTH, Inc. dba Golden Corral. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.Key ResponsibilitiesGuest Service:Greet guests as...
-
Guest Services Attendant
1 week ago
Virginia Beach, Virginia, United States Hilton Grand Vacations Full timePosition Overview As a Guest Services Attendant, you will play a crucial role in ensuring that our guests have a memorable experience from the moment they arrive. Key Responsibilities Welcoming Guests: Greet and escort guests to their accommodations, providing a warm and friendly introduction to our services. Assisting with Luggage: Help guests...
-
Customer Service Representative
1 week ago
Virginia Beach, Virginia, United States Golden Corral Full timeWe're seeking a skilled Customer Service Representative to join our team at Golden Corral. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and upholding the high standards of our franchise organization.Key Responsibilities:Greet and welcome guests, creating a warm...