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Guest Services Representative

2 months ago

Virginia Beach, Virginia, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

Position Overview

The Guest Services Representative plays a crucial role in ensuring a pleasant experience for all visitors. This position involves a variety of responsibilities, including guest registration, checkout procedures, and handling financial transactions.

Job Summary and Benefits

At the Virginia Beach Hotel Association, we foster a welcoming and professional environment that encourages both enjoyment and career growth. Our strong organizational culture motivates staff to deliver exceptional service standards in the hospitality industry. We offer competitive compensation along with numerous benefits, including paid time off, 401(k) matching, transportation support, and discounts on hotel accommodations.

Key Responsibilities

  • Welcome and assist guests upon their arrival.
  • Register guests, confirming reservations, personal details, and payment information.
  • Process payments during check-in and check-out, maintaining an accurate cash bank.
  • Allocate rooms while accommodating special requests.
  • Keep track of room availability, reservations, and assignments.
  • Collaborate with the housekeeping team to update room statuses.
  • Address and resolve guest complaints in a courteous and professional manner.
  • Facilitate guest check-outs and manage financial transactions.
  • Uphold guest privacy and adhere to the organization's standards.
  • Take ownership of the guest experience in key areas of the hotel.
  • Maintain a professional appearance and demeanor at all times.
  • Perform additional duties as required.

Qualifications

  • High school diploma or equivalent is required.
  • Prior experience in a hotel or hospitality setting is preferred.
  • Strong communication skills with the ability to interact professionally with guests and staff.
  • Familiarity with local attractions and events.
  • Understanding of financial policies related to credit and cash handling.
  • Ability to learn and implement safety and emergency procedures.
  • Proficient in using front office equipment.
  • Knowledge of proper telephone etiquette.
  • Willingness to work a flexible schedule, including weekends and holidays.

Job Types: Full-time, Part-time

Compensation: $10.00 - $11.50 per hour