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Guest Services Representative

2 months ago

Virginia Beach, Virginia, United States Best Western Center Inn Full time
Job Overview

We are looking for a dedicated and welcoming Front Desk Agent to deliver outstanding service to our valued guests at Best Western Center Inn. This role is essential in ensuring a smooth check-in and check-out experience, managing room key distribution, and handling payment transactions.

Benefits and Perks

  • Flexible Work Hours
  • Performance Incentives

Key Responsibilities

  • Maintain a thorough understanding of hotel operations and services.
  • Handle reservations and respond to inquiries through various communication channels.
  • Establish rapport with guests, identifying their needs through engaging conversations.
  • Provide detailed information about room features and hotel amenities.

Required Qualifications

  • Outgoing and personable demeanor.
  • Knowledge of hospitality industry practices.
  • Proficient in English; additional language skills are advantageous.
  • Basic computer skills.
  • Able to address and resolve guest concerns with a service-oriented mindset.