Guest Services Representative
2 weeks ago
Guest Services Representative at Harmony Hospitality
Are you enthusiastic, personable, and approachable? This position could be an excellent match for you.
About the company: Become a part of our team at Harmony Hospitality, where we focus on delivering exceptional service to our patrons while maximizing room revenue and occupancy rates.
Position Overview:
The Guest Services Representative is essential in providing attentive, courteous, and efficient support to all guests during their check-in, throughout their stay, and at the time of checkout.
- Consistently maintain a welcoming and friendly demeanor.
- Engage in effective communication with colleagues and guests in a warm and attentive manner.
- Listen to and resolve concerns raised by both employees and guests.
- Manage multiple responsibilities and prioritize tasks effectively.
- Actively participate in conflict resolution when necessary.
Core Responsibilities:
- Interact with guests and team members in a friendly and attentive manner.
- Provide prompt and informative responses to guest inquiries regarding hotel services and amenities.
- Ensure timely delivery of packages, mail, and messages.
- Assist guests with information about local attractions and services.
- Follow cash handling and credit policies diligently.
- Gather all necessary information for room bookings.
- Facilitate check-ins and checkouts in a courteous and efficient manner.
Employment Types: Full-time, Part-time
Employee Benefits:
- 401(k) plan
- 401(k) matching
- Dental coverage
- Employee assistance program
- Employee discounts
- Flexible scheduling
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision coverage
Work Schedule:
- Day shifts
- Evening shifts
- Night shifts
- Weekends as required
Educational Requirements:
- High school diploma or equivalent (Preferred)
Shift Availability:
- Night Shift (Preferred)
Relocation Requirements:
- Relocation may be necessary before commencing work.
Work Location: In-person
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