Guest Services Representative

2 weeks ago


Virginia Beach, Virginia, United States Harmony Hospitality Full time

Guest Services Representative at Harmony Hospitality

Are you enthusiastic, personable, and approachable? This position could be an excellent match for you.

About the company: Become a part of our team at Harmony Hospitality, where we focus on delivering exceptional service to our patrons while maximizing room revenue and occupancy rates.

Position Overview:

The Guest Services Representative is essential in providing attentive, courteous, and efficient support to all guests during their check-in, throughout their stay, and at the time of checkout.

  • Consistently maintain a welcoming and friendly demeanor.
  • Engage in effective communication with colleagues and guests in a warm and attentive manner.
  • Listen to and resolve concerns raised by both employees and guests.
  • Manage multiple responsibilities and prioritize tasks effectively.
  • Actively participate in conflict resolution when necessary.

Core Responsibilities:

  • Interact with guests and team members in a friendly and attentive manner.
  • Provide prompt and informative responses to guest inquiries regarding hotel services and amenities.
  • Ensure timely delivery of packages, mail, and messages.
  • Assist guests with information about local attractions and services.
  • Follow cash handling and credit policies diligently.
  • Gather all necessary information for room bookings.
  • Facilitate check-ins and checkouts in a courteous and efficient manner.

Employment Types: Full-time, Part-time

Employee Benefits:

  • 401(k) plan
  • 401(k) matching
  • Dental coverage
  • Employee assistance program
  • Employee discounts
  • Flexible scheduling
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision coverage

Work Schedule:

  • Day shifts
  • Evening shifts
  • Night shifts
  • Weekends as required

Educational Requirements:

  • High school diploma or equivalent (Preferred)

Shift Availability:

  • Night Shift (Preferred)

Relocation Requirements:

  • Relocation may be necessary before commencing work.

Work Location: In-person



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