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Guest Service Representative

2 months ago

Virginia Beach, Virginia, United States Charter Senior Living Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Charter Senior Living. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience for all who visit our community.

Key Responsibilities
  • Greets and registers guests, assigns rooms, and provides information about hotel services and amenities.
  • Handles guest inquiries, resolves issues, and provides assistance with room reservations, check-in, and check-out.
  • Manages guest accounts, computes bills, collects payments, and makes change as needed.
  • Communicates effectively with other hotel departments, including housekeeping, maintenance, and food and beverage services.
  • Provides exceptional customer service, ensuring a positive experience for all guests.
Requirements
  • Proven experience as a front desk agent or customer service representative.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High school diploma or equivalent required.
What We Offer

As a Guest Service Representative at Charter Senior Living, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.