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Guest Service Representative

2 months ago

Virginia Beach, Virginia, United States Hampton Inn Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Shamin Hotels. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of perfect.

Key Responsibilities
  • Register and assign rooms to guests, ensuring a smooth and efficient check-in process.
  • Provide guests with information about hotel services, amenities, and local attractions.
  • Process payments and handle guest inquiries in a professional and courteous manner.
  • Work collaboratively with other front office and hotel departments to ensure seamless guest service.
  • Maintain accurate records of guest accounts and room availability.
Requirements
  • Proven experience in a front desk or customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required.
What We Offer

As a Guest Service Agent at Shamin Hotels, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.