Gastroenterology Administrative Coordinator

2 weeks ago


Marshall, Michigan, United States Infor Full time

Overview: Ensuring compliance with essential vaccinations is crucial for the seamless operation of Infor and reflects our commitment to the health and safety of the communities we serve. Vaccinations for COVID-19 and Influenza are mandatory, with EEOC exemption requests considered.

Gastroenterology Administrative Coordinator

Position Summary: This role is responsible for managing administrative tasks within a healthcare setting, performing clerical functions to maintain an orderly office environment, thereby allowing medical personnel to concentrate on patient care. The position also serves as a vital communication link between patients and clinical staff.

Key Responsibilities:

  • Exhibits a proactive mindset and demonstrates exceptional effort in achieving personal and team objectives, fostering a collaborative environment.
  • Handles incoming calls, directing them appropriately, scheduling appointments, and creating messages on behalf of patients.
  • Welcomes and registers patients and visitors; assists with the registration and scheduling processes.
  • Manages incoming correspondence and faxes, including:
    • Preparing Electronic Medical Records by digitizing necessary documents.
    • Maintaining inventory and ordering office supplies as needed.
  • Guides patients in completing necessary documentation, such as intake and insurance forms.
  • Directs patients as required.
  • Confirms patient information, ensuring accurate physician assignments.
  • Verifies insurance eligibility for patients.
  • Contacts patients prior to appointments to confirm attendance, co-insurance, and copay details.
  • Collects copayments and outstanding balances on patient accounts.
  • Assists in quality assurance initiatives.
  • Updates patient demographic information, including insurance details, and scans insurance cards into records.
  • Evaluates daily schedules to optimize patient flow and reduce missed appointments.
  • Coordinates the scheduling of incoming referrals.
  • Schedules appointments for advanced imaging services.
  • Collaborates with clinical staff to ensure all necessary patient information is collected.

Minimum Requirements: Must be at least 18 years of age.

Knowledge, Skills & Abilities: An associate's degree or equivalent education is preferred; strong telephone etiquette, written communication, and interpersonal skills; ability to manage multiple tasks while maintaining focus and efficiency; strong analytical and problem-solving abilities; experience in data extraction from various information systems; proficiency in various computer software applications, including email, electronic calendars, word processing, and spreadsheets; ability to work independently.

Work Environment: This position requires working in a busy office and public setting while maintaining a friendly demeanor during all interactions with diverse groups, including physicians, nurses, and patient family members. There may be potential exposure to blood/body fluids and infectious diseases.

Physical Demands: Must be able to sit for extended periods, possess visual acuity, and have the ability to handle, grasp, and communicate effectively. Frequent walking and bending are required, with occasional lifting of items weighing 1 to 25 lbs.



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