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Gastroenterology Administrative Coordinator

2 months ago

Marshall, Michigan, United States Infor Full time

Healthcare Compliance: Ensuring adherence to necessary vaccinations is crucial for maintaining operational continuity and exemplifying health and safety standards within the community.

Gastroenterology Administrative Coordinator

Position Overview: This role involves managing administrative tasks within a medical setting, performing clerical responsibilities to ensure an organized healthcare environment, allowing medical personnel to concentrate on patient care. The individual will also facilitate communication between patients and clinical staff.

Key Responsibilities:

  • Utilizes an outward mindset to achieve personal and team objectives, fostering a collaborative environment.
  • Handles incoming calls, directing them appropriately, scheduling appointments, and relaying messages for patients.
  • Welcomes and registers patients and visitors, assisting with the registration and scheduling processes.
  • Manages incoming correspondence and faxes, including:
    • Preparing Electronic Medical Records by digitizing necessary documents.
    • Maintaining inventory and ordering office supplies as needed.
  • Guides patients in completing necessary forms, such as intake and insurance documentation.
  • Directs patients as required and confirms their information, ensuring accurate physician assignments.
  • Verifies insurance eligibility and contacts patients for visit confirmations, co-insurance, and copay details.
  • Collects copayments and outstanding balances on patient accounts.
  • Assists in quality assurance initiatives to enhance service delivery.
  • Updates patient demographics, including insurance details, and scans insurance cards into records.
  • Evaluates daily schedules to optimize patient flow and reduce missed appointments.
  • Coordinates the scheduling of incoming referrals and high-tech imaging appointments.
  • Communicates effectively with clinical staff to gather all necessary patient information.

Minimum Requirements: Must be at least 18 years of age.

Qualifications: An Associate's degree or equivalent education is preferred; strong telephone, written communication, and interpersonal skills; ability to manage multiple tasks while maintaining focus and productivity; excellent analytical and problem-solving abilities; experience with data extraction from various information systems; proficiency in computer software applications including email, electronic calendars, word processing, and spreadsheets; capability to work independently.

Work Environment: The position requires working in a fast-paced office setting, maintaining a friendly demeanor while interacting with diverse groups, including physicians, nurses, and patient families. There may be potential exposure to blood/body fluids and infectious diseases.

Physical Demands: The role involves frequent sitting, visual acuity, handling, talking, and hearing. It may also require occasional walking, bending, and lifting up to 25 lbs.