Mortgage Claims Specialist
2 days ago
SWBC is seeking a skilled professional to join our claims team as a Mortgage Claims Processor. In this role, you will be responsible for processing claim documents and inquiries related to insurance claims for multiple lines of business and complex coverage types.
Key Responsibilities- Identify coverage and set up new claims in the claims system, assigning the appropriate adjuster, appraiser, and/or vendor.
- Document and notate claims as necessary, including contacts with clients and appraisal companies.
- Handle incoming correspondence to assist lenders, borrowers, and third-party administrators.
- Upload and save imaging documents into the claim system.
- Perform daily activities, including maintaining a daily tracker, distributing mail, logging customer complaints, and completing special projects.
- Handle incoming calls in a phone queue and use excellent customer service skills to gather claim information.
- Review claims statuses and notate the claims system with the status.
- High School Diploma or GED required.
- Minimum of one (1) year of experience in performing similar duties required. Auto insurance experience preferred.
- Self-starter with basic knowledge of word processing.
- Proficient in Microsoft Office skills, including Word, Excel, Outlook, etc.
- Excellent organizational and analytical skills.
- Excellent verbal and written communication skills.
- Able to use basic office equipment, including copy machine, personal computer, and fax.
- Able to type 45 WPM accurately.
- Able to work independently and exercise sound judgment.
- Competitive overall compensation package.
- Work/Life balance.
- Employee engagement activities and recognition awards.
- Career enhancement and growth opportunities.
- Leadership Academy and Mentor Program.
- Continuing education and career certifications.
- Variety of healthcare coverage options.
- Traditional and Roth 401(k) retirement plans.
- Lucrative Wellness Program.
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