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Claims Service Specialist
2 months ago
About the Role
American National is seeking a talented and resourceful Customer Service Representative II to join our Claims Customer Service Division. As a key member of our team, you will be responsible for providing exceptional customer service, mentoring, and supporting the growth of our organization.
Key Responsibilities
- Handle incoming calls from toll-free numbers regarding multiple lines of business for Claims.
- Gather information from callers to assist clients with their specific needs or purposes of the call.
- Provide information to the correct department or organization based on their evaluation of the information obtained.
- Set up claims and verify coverages to provide initial services to assist with the customers' immediate needs.
- Educate the caller about damage mitigation, escalating the call in appropriate circumstances.
- Make a basic assessment of fault to qualify a claim for method of inspection or applicability of rental coverage.
- Assist the client in taking appropriate steps to get their vehicle moved to a safe location for inspection of damages.
Requirements
- High School Diploma (required)
- Minimum of two years customer service experience.
- Excellent written and verbal communication skills (bilingual skills helpful)
- Prior customer service and/or call center experience (strongly preferred)
- Strong technical aptitude; training and experience with Microsoft Office products (preferred)
About American National
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers, and business partners since 1905. We are committed to providing a flexible and supportive work environment that allows our team members to thrive and grow in their careers.
Our Culture
We value our employees and strive to create a work environment that is inclusive, respectful, and supportive. We offer a comprehensive benefits package, including medical, dental, vision, and basic life insurance, as well as a 401(k) plan and paid time off. We also prioritize work-life balance and offer a casual dress code.
