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Strategic Account Manager

2 months ago

Austin, Texas, United States Amazon Full time
About the Role

We are seeking a highly skilled Strategic Account Manager to join our team at Amazon. As a Senior Customer Success Professional, you will play a critical role in driving business growth for our top Sellers on the Amazon Store.

Key Responsibilities:

  • Develop and execute strategic joint business plans with Sellers to drive growth and improve end-customer experience.
  • Analyze data and trends to identify opportunities for growth and improvement, and develop solutions to address these areas.
  • Act as a strategic and influential partner for Sellers, providing tailored solutions and recommendations to drive customer success.
  • Lead business strategy development and design long-term account plans, collaborating with cross-functional teams and Sellers to identify joint areas of opportunity.
  • Implement and track metrics to measure the success and quality of your portfolio of Sellers, using these metrics to guide your work and uncover hidden areas of opportunity.

Requirements:

  • 4+ years of professional experience in Buying, Merchandising, Planning, or relevant experience in Customer Success, Account Management, Management Consulting, or negotiating, nurturing, and growing customer relationships.
  • Bachelor's degree or equivalent.
  • Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
  • Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
  • Ability to digest and manipulate large data sets, using analytical problem-solving skills to guide business decisions.
  • Track record of developing business plans and effectively managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.

Preferred Qualifications:

  • Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.
  • Communication and presentation skills.
  • Effective territory/account management.
  • Strategy development with multi-phase execution and delivery.
  • Understanding of retail math and formulas for making business decisions.
  • Experience using analytical, account management, and productivity tools.